acrobat closes when preparing form

Report · Feb 28, 2019

Hello, I am editing a PDF form, and after my edits (adding text etc) and hitting "prepare form" Adobe crashes. Is anyone else experiencing this?

Report · Apr 16, 2020

I am now having this very same problem. Any solution?

Report · Apr 16, 2020

I literally just went into the forms tools a minute ago, and it behaved normally. I would ensure you have the latest update to Acrobat Pro DC - and if no update is available, you may want to try the Repair Installation option under Help. Any other details you can provid could be helpful - PC? Mac?

My best,

Dave

Report · Apr 29, 2020

Hi LornaMarie

We are sorry for the trouble and the delay in response.

++ Adding to the discussion

You may also try the following steps and see if that helps

Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
Reboot the computer
Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes

Regards

Amal

Report · May 20, 2020

Hi there

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

Let us know how it goes

Regards

Amal

Report · Nov 19, 2020

Yes mine is too!

Report · Dec 01, 2020

Hi Joy

We are sorry for the trouble and the delay in response.

I hope you would be able to get it fixed, if the issue still occurs, we need some more information

- What is the version of the Adobe Acrobat DC you are using? To check the version of the application go to Help > About Adobe Acrobat and make sure you have the latest version 20.13.20066 installed. Go to Help > Check for Updates.

- Are you on Mac or Windows machine and what is the version of the OS?

Please try to repair the installation from the help menu (Windows Only) and reboot the application and see if that helps

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable the protected mode at start up', Turn off the Protected Mode and Uncheck Enhanced Security > Click OK

Note: Please turn on the security after testing to avoid security risks.

You may also look at the help pages listed below:

For Windows - https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html

For Mac - https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Regards

Amal