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Acrobat constantly removed from Adobe Pro subscription?

New Here ,
Feb 18, 2024 Feb 18, 2024

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My work computer is enabled with a Pro version subscription, however at random times it seems that my previously installed version of Acrobat is removed and I have to go back into the Creative Cloud and install it again to be able to use the functions. 

Is there a setting that is causing this or is something else affecting Acrobat?

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General troubleshooting , Modern Acrobat

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @G Mc 

 

Hope you are doing well and thanks for reaching out.

 

Would you mind sharing more details about the issue you are experiencing? A small video recording of the issue would be very helpful for more clarity.

 

Adobe Acrobat/Reader application updates automatically whenever there is a new update available. However, In Acrobat Pro you may turn off the Auto updater by going to Preferences (Ctrl,Cmd+K) > Updater > Uncheck 'Automatically install updates' > Click OK and reboot the application.

 

Let us know if you are referring to something else.

 

~Amal

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New Here ,
Feb 19, 2024 Feb 19, 2024

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Hi Amal,

Not sure there is much to record to show, most days once I have the Acrobat app installed there is no issue as per my acrobat.jpg image. I'm not sure if updates to the Cloud or to the App itself is what is causing it to remove the app from my list, but some days when I boot up my laptop and open a pdf document Acrobat just needs to be installed again as if it wasn't installed in the first place.

I have disabled the updates now so I will see if the issue persists, but I wasnt sure if maybe there was another setting or maybe even something from my IT policies that may forcably remove it. 

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Adobe Employee ,
Feb 20, 2024 Feb 20, 2024

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Hi there

 

The application doesn't gets removed on its own, unless triggered/initiated by someone. As its a work computer, Please try to get in touch with the IT admin at your end and see if that helps.

 

~Amal

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