Acrobat crashes constantly when handling multiple PDF of landscape tech drawings

[BrunoSouth]

Hi. I am having trouble working with Acrobat. I already removed it and reinstalled it. 

When opening multiple PDF files made in CAD and exported to PDF, the app simply crashes. I recently saw someone opening the same file in a considerably older computer; the file just flies. 

Can you guide me so I can understand what exactly is happening in my computer? 

Thank you 

[Meenakshi Negi · Accepted solution]

Hi BrunoSouth,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the folowing help document: https://adobe.ly/4qkF9YD. 

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3KXWW7O).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/48FiIHi;

If you still experience the issue, please share a sample file with us and Acrobat version in use. 

Let us know how it goes.

Thanks,

Meenakshi