Acrobat Crashes Constantly

[Philip5E57]

I have been having issues with Acrobat for about a month now, when I try to open PDF's on my local drive it crashes but opening the exact same PDF's from Adobe Cloud and they do not crash. Very annoying, I've tried many standard troubleshooting steps:

• Cleared Adobe cache plist
• Used Adobe cleaner tool
• Uninstalled/reinstalled too many times to remember
• During these attempts I always did a computer restart
• Not using a VPN if that can cause issues

Please help fix this issue!

[creative explorer]

@Philip5E57 are you using the 'new Acrobat' interface? How do you know, if you go to View - 'Disable new Acrobat' then you are likely using it. In this case, 'Disable new Acrobat,' and Acrobat will restart to the good ole 'Classic' interface. (you can double-check this, go to View - Enable new Acrobat — if you see this, you are in the classic mode... In this interface, there are less issues! 

[Meenakshi Negi]

Hi Philip5E57,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4pJ90c7. 

Could you please confirm if you try opening PDFs by double-clicking files? If yes, try launching Acrobat first and try to open a PDF from the Menu > Open. Check if that works.

If the issue persists, please follow the steps outlined here to collect the crash logs: https://adobe.ly/3KE9xgz. You can upload logs to any Cloud Drive (e.g., OneDrive, Google Drive, Dropbox).

Let us know if you need any help.

Thanks,

Meenakshi

[Philip5E57]

Hello Meenakshi, 
I've tried all the stuff you mentioned some before as mentioned in my initial message and some of the new suggestions with no solution. BTW some of the instructions are outdated.
I tried switching this as you suggested: "... go to View - 'Disable new Acrobat'. 
Also tried opening through the menu. I have wasted a lot of time on this.
I have been sending the crash log reports as well..

[Meenakshi Negi]

Hi Philip5E57,

Sorry for the delay in response.

If you can share the logs collected using the steps suggested in the help document, it will help the team to investigate this behaviour. 

Please share the logs with us here so we can share them directly with the team. You may also share them privately. You may send a private message using the envelope icon at the top right corner of this community page.

Thanks,

Meenakshi