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Acrobat crashes - Remote access

New Here ,
Jul 29, 2021 Jul 29, 2021

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Hello everybody,

 

I'm having a problem with Acrobat Pro DC on Windows 10. Whenever I try to open a document it takes really long to load and open it, the document size doesn't matter. When I access my Computer via remote and open the same file, it opens immediately. Has anybody made the same experience and has solved the problem?

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Crash or freeze, General troubleshooting

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi Eberger

 

Hope you are doing well and sorry for the trouble.As described it takes long time to load and open the PDF on your computer.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you the application updates to the latest version. Go to Help . Check for Updates and reboot the computer once. You may also try to download the optional update (Win Only) Version 21.05.20060  manually using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that helps.

 

You may also try to reset the Acrobat Preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that works.

 

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

 

Let us know how it goes

 

Regards

Amal

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