Acrobat crashes upon start up on Mac
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It was working just fine while working one day. Was working fine earlier in the day. No new changes made to the OS or software. No Acrobat preference changes. It just began to crash during startup of Acrobat.
1. I cleaned out my User folder fonts.
2. Rebooted.
3. Rebooted in safe mode.
4. Tried launching under a different user account.
Below is the error log, if anyone can help..
I don't really want to re-install since I have two third party addon (Pitstop and Prinect).
Not sure how to start Acrobat without the addons de-activated...
I'll continue to research this site for non-re-install suggestions while other users could read the error report for suggestions.
Thanks in advance!
Mac OS Monterey 12.5.1
Adobe Acrobat DC
Hardware Overview:
Model Name: iMac
Model Identifier: iMac19,1
Processor Name: 8-Core Intel Core i9
Processor Speed: 3.6 GHz
Number of Processors: 1
Total Number of Cores: 8
L2 Cache (per Core): 256 KB
L3 Cache: 16 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
System Firmware Version: 1731.140.1.0.0
OS Loader Version: 540.120.3~19
SMC Version (system): 2.46f12
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: AdobeAcrobat [744]
Path: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier: com.adobe.Acrobat.Pro
Version: 24.003.20180 (24.003.20180)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2024-12-23 15:44:51.2286 -0600
OS Version: macOS 12.5.1 (21G83)
Report Version: 12
Anonymous UUID: CBCF271E-3583-E2CD-59EC-9161B2983E0C
Time Awake Since Boot: 160000 seconds
System Integrity Protection: enabled
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00007ff7b9dcdff8
Exception Codes: 0x0000000000000002, 0x00007ff7b9dcdff8
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [744]
VM Region Info: 0x7ff7b9dcdff8 is in 0x7ff7b65ce000-0x7ff7b9dce000; bytes after start: 58720248 bytes before end: 7
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
MALLOC_MEDIUM (reserved) 7fd1ff800000-7fd200000000 [ 8192K] rw-/rwx SM=NUL ...(unallocated)
GAP OF 0x25b65ce000 BYTES
---> STACK GUARD 7ff7b65ce000-7ff7b9dce000 [ 56.0M] ---/rwx SM=NUL ... for thread 0
Stack 7ff7b9dce000-7ff7ba5ce000 [ 8192K] rw-/rwx SM=PRV thread 0
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_malloc.dylib 0x7ff80ac7c641 nanov2_allocate + 76
1 libsystem_malloc.dylib 0x7ff80ac7e68f nanov2_calloc + 126
2 libsystem_malloc.dylib 0x7ff80ac98b75 _malloc_zone_calloc + 60
3 CoreFoundation 0x7ff80aeabc80 _CFRuntimeCreateInstance + 296
4 CoreFoundation 0x7ff80aeab405 __CFStringCreateImmutableFunnel3 + 2175
5 CoreFoundation 0x7ff80aeaab6e CFStringCreateWithCString + 67
6 CoreFoundation 0x7ff80aef4705 _CFBundleCopyFindResources + 683
7 CoreFoundation 0x7ff80afc2806 _CFBundleCopyResourceForkURLMayBeLocal + 66
8 CoreFoundation 0x7ff80afc264e CFBundleOpenBundleResourceFiles + 262
9 CoreFoundation 0x7ff80afc24d3 CFBundleOpenBundleResourceMap + 41
10 Acrobat 0x107859b51 0x107837000 + 142161
11 Acrobat 0x10783cbfc 0x107837000 + 23548
12 Acrobat 0x10785f669 0x107837000 + 165481
13 Acrobat 0x10783a520 0x107837000 + 13600
14 Acrobat 0x10786ddc2 0x107837000 + 224706
15 Acrobat 0x1082a39cf 0x107837000 + 10930639
16 Acrobat 0x107b9365f 0x107837000 + 3524191
17 Acrobat 0x10a501ab7 0x107837000 + 46967479
18 Acrobat 0x10a27025b 0x107837000 + 44274267
19 Acrobat 0x1078a524a 0x107837000 + 451146
20 Acrobat 0x108c1fdef 0x107837000 + 20876783
21 Acrobat 0x108447f9b 0x107837000 + 12652443
22 Acrobat 0x10788d2d2 0x107837000 + 352978
23 Acrobat 0x1078b8941 0x107837000 + 530753
24 Acrobat 0x107b7180a 0x107837000 + 3385354
25 Acrobat 0x107b6a4b5 0x107837000 + 3355829
26 Acrobat 0x1082a3f7c 0x107837000 + 10932092
27 Acrobat 0x1082a385d 0x107837000 + 10930269
28 Acrobat 0x1082a39e7 0x107837000 + 10930663
29 Acrobat 0x107b9365f 0x107837000 + 3524191
30 Acrobat 0x10a501ab7 0x107837000 + 46967479
31 Acrobat 0x10a27025b 0x107837000 + 44274267
32 Acrobat 0x1078a524a 0x107837000 + 451146
33 Acrobat 0x108c1fdef 0x107837000 + 20876783
34 Acrobat 0x108447f9b 0x107837000 + 12652443
35 Acrobat 0x10788d2d2 0x107837000 + 352978
36 Acrobat 0x1078b8941 0x107837000 + 530753
37 Acrobat 0x107b7180a 0x107837000 + 3385354
38 Acrobat 0x107b6a4b5 0x107837000 + 3355829
39 Acrobat 0x1082a3f7c 0x107837000 + 10932092
40 Acrobat 0x1082a385d 0x107837000 + 10930269
41 Acrobat 0x1082a39e7 0x107837000 + 10930663
42 Acrobat 0x107b9365f 0x107837000 + 3524191
43 Acrobat 0x10a501ab7 0x107837000 + 46967479
44 Acrobat 0x10a27025b 0x107837000 + 44274267
45 Acrobat 0x1078a524a 0x107837000 + 451146
46 Acrobat 0x108c1fdef 0x107837000 + 20876783
47 Acrobat 0x108447f9b 0x107837000 + 12652443
48 Acrobat 0x10788d2d2 0x107837000 + 352978
49 Acrobat 0x1078b8941 0x107837000 + 530753
50 Acrobat 0x107b7180a 0x107837000 + 3385354
51 Acrobat 0x107b6a4b5 0x107837000 + 3355829
52 Acrobat 0x1082a3f7c 0x107837000 + 10932092
53 Acrobat 0x1082a385d 0x107837000 + 10930269
54 Acrobat 0x1082a39e7 0x107837000 + 10930663
55 Acrobat 0x107b9365f 0x107837000 + 3524191
56 Acrobat 0x10a501ab7 0x107837000 + 46967479
57 Acrobat 0x10a27025b 0x107837000 + 44274267
58 Acrobat 0x1078a524a 0x107837000 + 451146
59 Acrobat 0x108c1fdef 0x107837000 + 20876783
60 Acrobat 0x108447f9b 0x107837000 + 12652443
61 Acrobat 0x10788d2d2 0x107837000 + 352978
62 Acrobat 0x1078b8941 0x107837000 + 530753
63 Acrobat 0x107b7180a 0x107837000 + 3385354
64 Acrobat 0x107b6a4b5 0x107837000 + 3355829
65 Acrobat 0x1082a3f7c 0x107837000 + 10932092
66 Acrobat 0x1082a385d 0x107837000 + 10930269
67 Acrobat 0x1082a39e7 0x107837000 + 10930663
68 Acrobat 0x107b9365f 0x107837000 + 3524191
69 Acrobat 0x10a501ab7 0x107837000 + 46967479
70 Acrobat 0x10a27025b 0x107837000 + 44274267
71 Acrobat 0x1078a524a 0x107837000 + 451146
72 Acrobat 0x108c1fdef 0x107837000 + 20876783
73 Acrobat 0x108447f9b 0x107837000 + 12652443
74 Acrobat 0x10788d2d2 0x107837000 + 352978
75 Acrobat 0x1078b8941 0x107837000 + 530753
76 Acrobat 0x107b7180a 0x107837000 + 3385354
77 Acrobat 0x107b6a4b5 0x107837000 + 3355829
78 Acrobat 0x1082a3f7c 0x107837000 + 10932092
79 Acrobat 0x1082a385d 0x107837000 + 10930269
80 Acrobat 0x1082a39e7 0x107837000 + 10930663
81 Acrobat 0x107b9365f 0x107837000 + 3524191
82 Acrobat 0x10a501ab7 0x107837000 + 46967479
83 Acrobat 0x10a27025b 0x107837000 + 44274267
84 Acrobat 0x1078a524a 0x107837000 + 451146
85 Acrobat 0x108c1fdef 0x107837000 + 20876783
86 Acrobat 0x108447f9b 0x107837000 + 12652443
87 Acrobat 0x10788d2d2 0x107837000 + 352978
88 Acrobat 0x1078b8941 0x107837000 + 530753
89 Acrobat 0x107b7180a 0x107837000 + 3385354
90 Acrobat 0x107b6a4b5 0x107837000 + 3355829
91 Acrobat 0x1082a3f7c 0x107837000 + 10932092
92 Acrobat 0x1082a385d 0x107837000 + 10930269
93 Acrobat 0x1082a39e7 0x107837000 + 10930663
94 Acrobat 0x107b9365f 0x107837000 + 3524191
95 Acrobat 0x10a501ab7 0x107837000 + 46967479
96 Acrobat 0x10a27025b 0x107837000 + 44274267
97 Acrobat 0x1078a524a 0x107837000 + 451146
98 Acrobat 0x108c1fdef 0x107837000 + 20876783
99 Acrobat 0x108447f9b 0x107837000 + 12652443
100 Acrobat 0x10788d2d2 0x107837000 + 352978
101 Acrobat 0x1078b8941 0x107837000 + 530753
102 Acrobat 0x107b7180a 0x107837000 + 3385354
103 Acrobat 0x107b6a4b5 0x107837000 + 3355829
104 Acrobat 0x1082a3f7c 0x107837000 + 10932092
105 Acrobat 0x1082a385d 0x107837000 + 10930269
106 Acrobat 0x1082a39e7 0x107837000 + 10930663
107 Acrobat 0x107b9365f 0x107837000 + 3524191
108 Acrobat 0x10a501ab7 0x107837000 + 46967479
109 Acrobat 0x10a27025b 0x107837000 + 44274267
110 Acrobat 0x1078a524a 0x107837000 + 451146
111 Acrobat 0x108c1fdef 0x107837000 + 20876783
112 Acrobat 0x108447f9b 0x107837000 + 12652443
113 Acrobat 0x10788d2d2 0x107837000 + 352978
114 Acrobat 0x1078b8941 0x107837000 + 530753
115 Acrobat 0x107b7180a 0x107837000 + 3385354
116 Acrobat 0x107b6a4b5 0x107837000 + 3355829
117 Acrobat 0x1082a3f7c 0x107837000 + 10932092
118 Acrobat 0x1082a385d 0x107837000 + 10930269
119 Acrobat 0x1082a39e7 0x107837000 + 10930663
120 Acrobat 0x107b9365f 0x107837000 + 3524191
121 Acrobat 0x10a501ab7 0x107837000 + 46967479
122 Acrobat 0x10a27025b 0x107837000 + 44274267
123 Acrobat 0x1078a524a 0x107837000 + 451146
124 Acrobat 0x108c1fdef 0x107837000 + 20876783
125 Acrobat 0x108447f9b 0x107837000 + 12652443
126 Acrobat 0x10788d2d2 0x107837000 + 352978
127 Acrobat 0x1078b8941 0x107837000 + 530753
128 Acrobat 0x107b7180a 0x107837000 + 3385354
129 Acrobat 0x107b6a4b5 0x107837000 + 3355829
130 Acrobat 0x1082a3f7c 0x107837000 + 10932092
131 Acrobat 0x1082a385d 0x107837000 + 10930269
132 Acrobat 0x1082a39e7 0x107837000 + 10930663
133 Acrobat 0x107b9365f 0x107837000 + 3524191
134 Acrobat 0x10a501ab7 0x107837000 + 46967479
135 Acrobat 0x10a27025b 0x107837000 + 44274267
136 Acrobat 0x1078a524a 0x107837000 + 451146
137 Acrobat 0x108c1fdef 0x107837000 + 20876783
138 Acrobat 0x108447f9b 0x107837000 + 12652443
139 Acrobat 0x10788d2d2 0x107837000 + 352978
140 Acrobat 0x1078b8941 0x107837000 + 530753
141 Acrobat 0x107b7180a 0x107837000 + 3385354
142 Acrobat 0x107b6a4b5 0x107837000 + 3355829
143 Acrobat 0x1082a3f7c 0x107837000 + 10932092
144 Acrobat 0x1082a385d 0x107837000 + 10930269
145 Acrobat 0x1082a39e7 0x107837000 + 10930663
146 Acrobat 0x107b9365f 0x107837000 + 3524191
147 Acrobat 0x10a501ab7 0x107837000 + 46967479
148 Acrobat 0x10a27025b 0x107837000 + 44274267
149 Acrobat 0x1078a524a 0x107837000 + 451146
150 Acrobat 0x108c1fdef 0x107837000 + 20876783
151 Acrobat 0x108447f9b 0x107837000 + 12652443
152 Acrobat 0x10788d2d2 0x107837000 + 352978
153 Acrobat 0x1078b8941 0x107837000 + 530753
154 Acrobat 0x107b7180a 0x107837000 + 3385354
155 Acrobat 0x107b6a4b5 0x107837000 + 3355829
156 Acrobat 0x1082a3f7c 0x107837000 + 10932092
157 Acrobat 0x1082a385d 0x107837000 + 10930269
158 Acrobat 0x1082a39e7 0x107837000 + 10930663
159 Acrobat 0x107b9365f 0x107837000 + 3524191
160 Acrobat 0x10a501ab7 0x107837000 + 46967479
161 Acrobat 0x10a27025b 0x107837000 + 44274267
162 Acrobat 0x1078a524a 0x107837000 + 451146
163 Acrobat 0x108c1fdef 0x107837000 + 20876783
164 Acrobat 0x108447f9b 0x107837000 + 12652443
165 Acrobat 0x10788d2d2 0x107837000 + 352978
166 Acrobat 0x1078b8941 0x107837000 + 530753
167 Acrobat 0x107b7180a 0x107837000 + 3385354
168 Acrobat 0x107b6a4b5 0x107837000 + 3355829
169 Acrobat 0x1082a3f7c 0x107837000 + 10932092
170 Acrobat 0x1082a385d 0x107837000 + 10930269
171 Acrobat 0x1082a39e7 0x107837000 + 10930663
172 Acrobat 0x107b9365f 0x107837000 + 3524191
173 Acrobat 0x10a501ab7 0x107837000 + 46967479
174 Acrobat 0x10a27025b 0x107837000 + 44274267
175 Acrobat 0x1078a524a 0x107837000 + 451146
176 Acrobat 0x108c1fdef 0x107837000 + 20876783
177 Acrobat 0x108447f9b 0x107837000 + 12652443
178 Acrobat 0x10788d2d2 0x107837000 + 352978
179 Acrobat 0x1078b8941 0x107837000 + 530753
180 Acrobat 0x107b7180a 0x107837000 + 3385354
181 Acrobat 0x107b6a4b5 0x107837000 + 3355829
182 Acrobat 0x1082a3f7c 0x107837000 + 10932092
183 Acrobat 0x1082a385d 0x107837000 + 10930269
184 Acrobat 0x1082a39e7 0x107837000 + 10930663
185 Acrobat 0x107b9365f 0x107837000 + 3524191
186 Acrobat 0x10a501ab7 0x107837000 + 46967479
187 Acrobat 0x10a27025b 0x107837000 + 44274267
188 Acrobat 0x1078a524a 0x107837000 + 451146
189 Acrobat 0x108c1fdef 0x107837000 + 20876783
190 Acrobat 0x108447f9b 0x107837000 + 12652443
191 Acrobat 0x10788d2d2 0x107837000 + 352978
192 Acrobat 0x1078b8941 0x107837000 + 530753
193 Acrobat 0x107b7180a 0x107837000 + 3385354
194 Acrobat 0x107b6a4b5 0x107837000 + 3355829
195 Acrobat 0x1082a3f7c 0x107837000 + 10932092
196 Acrobat 0x1082a385d 0x107837000 + 10930269
197 Acrobat 0x1082a39e7 0x107837000 + 10930663
198 Acrobat 0x107b9365f 0x107837000 + 3524191
199 Acrobat 0x10a501ab7 0x107837000 + 46967479
200 Acrobat 0x10a27025b 0x107837000 + 44274267
201 Acrobat 0x1078a524a 0x107837000 + 451146
202 Acrobat 0x108c1fdef 0x107837000 + 20876783
203 Acrobat 0x108447f9b 0x107837000 + 12652443
204 Acrobat 0x10788d2d2 0x107837000 + 352978
205 Acrobat 0x1078b8941 0x107837000 + 530753
206 Acrobat 0x107b7180a 0x107837000 + 3385354
207 Acrobat 0x107b6a4b5 0x107837000 + 3355829
208 Acrobat 0x1082a3f7c 0x107837000 + 10932092
209 Acrobat 0x1082a385d 0x107837000 + 10930269
210 Acrobat 0x1082a39e7 0x107837000 + 10930663
211 Acrobat 0x107b9365f 0x107837000 + 3524191
212 Acrobat 0x10a501ab7 0x107837000 + 46967479
213 Acrobat 0x10a27025b 0x107837000 + 44274267
214 Acrobat 0x1078a524a 0x107837000 + 451146
215 Acrobat 0x108c1fdef 0x107837000 + 20876783
216 Acrobat 0x108447f9b 0x107837000 + 12652443
217 Acrobat 0x10788d2d2 0x107837000 + 352978
218 Acrobat 0x1078b8941 0x107837000 + 530753
219 Acrobat 0x107b7180a 0x107837000 + 3385354
220 Acrobat 0x107b6a4b5 0x107837000 + 3355829
221 Acrobat 0x1082a3f7c 0x107837000 + 10932092
222 Acrobat 0x1082a385d 0x107837000 + 10930269
223 Acrobat 0x1082a39e7 0x107837000 + 10930663
224 Acrobat 0x107b9365f 0x107837000 + 3524191
225 Acrobat 0x10a501ab7 0x107837000 + 46967479
226 Acrobat 0x10a27025b 0x107837000 + 44274267
227 Acrobat 0x1078a524a 0x107837000 + 451146
228 Acrobat 0x108c1fdef 0x107837000 + 20876783
229 Acrobat 0x108447f9b 0x107837000 + 12652443
230 Acrobat 0x10788d2d2 0x107837000 + 352978
231 Acrobat 0x1078b8941 0x107837000 + 530753
232 Acrobat 0x107b7180a 0x107837000 + 3385354
233 Acrobat 0x107b6a4b5 0x107837000 + 3355829
234 Acrobat 0x1082a3f7c 0x107837000 + 10932092
235 Acrobat 0x1082a385d 0x107837000 + 10930269
236 Acrobat 0x1082a39e7 0x107837000 + 10930663
237 Acrobat 0x107b9365f 0x107837000 + 3524191
238 Acrobat 0x10a501ab7 0x107837000 + 46967479
239 Acrobat 0x10a27025b 0x107837000 + 44274267
240 Acrobat 0x1078a524a 0x107837000 + 451146
241 Acrobat 0x108c1fdef 0x107837000 + 20876783
242 Acrobat 0x108447f9b 0x107837000 + 12652443
243 Acrobat 0x10788d2d2 0x107837000 + 352978
244 Acrobat 0x1078b8941 0x107837000 + 530753
245 Acrobat 0x107b7180a 0x107837000 + 3385354
246 Acrobat 0x107b6a4b5 0x107837000 + 3355829
247 Acrobat 0x1082a3f7c 0x107837000 + 10932092
248 Acrobat 0x1082a385d 0x107837000 + 10930269
249 Acrobat 0x1082a39e7 0x107837000 + 10930663
250 Acrobat 0x107b9365f 0x107837000 + 3524191
251 Acrobat 0x10a501ab7 0x107837000 + 46967479
252 Acrobat 0x10a27025b 0x107837000 + 44274267
253 Acrobat 0x1078a524a 0x107837000 + 451146
254 Acrobat 0x108c1fdef 0x107837000 + 20876783
255 Acrobat 0x108447f9b 0x107837000 + 12652443
256 Acrobat 0x10788d2d2 0x107837000 + 352978
257 Acrobat 0x1078b8941 0x107837000 + 530753
258 Acrobat 0x107b7180a 0x107837000 + 3385354
259 Acrobat 0x107b6a4b5 0x107837000 + 3355829
260 Acrobat 0x1082a3f7c 0x107837000 + 10932092
261 Acrobat 0x1082a385d 0x107837000 + 10930269
262 Acrobat 0x1082a39e7 0x107837000 + 10930663
263 Acrobat 0x107b9365f 0x107837000 + 3524191
264 Acrobat 0x10a501ab7 0x107837000 + 46967479
265 Acrobat 0x10a27025b 0x107837000 + 44274267
266 Acrobat 0x1078a524a 0x107837000 + 451146
267 Acrobat 0x108c1fdef 0x107837000 + 20876783
268 Acrobat 0x108447f9b 0x107837000 + 12652443
269 Acrobat 0x10788d2d2 0x107837000 + 352978
270 Acrobat 0x1078b8941 0x107837000 + 530753
271 Acrobat 0x107b7180a 0x107837000 + 3385354
272 Acrobat 0x107b6a4b5 0x107837000 + 3355829
273 Acrobat 0x1082a3f7c 0x107837000 + 10932092
274 Acrobat 0x1082a385d 0x107837000 + 10930269
275 Acrobat 0x1082a39e7 0x107837000 + 10930663
276 Acrobat 0x107b9365f 0x107837000 + 3524191
277 Acrobat 0x10a501ab7 0x107837000 + 46967479
278 Acrobat 0x10a27025b 0x107837000 + 44274267
279 Acrobat 0x1078a524a 0x107837000 + 451146
280 Acrobat 0x108c1fdef 0x107837000 + 20876783
281 Acrobat 0x108447f9b 0x107837000 + 12652443
282 Acrobat 0x10788d2d2 0x107837000 + 352978
283 Acrobat 0x1078b8941 0x107837000 + 530753
284 Acrobat 0x107b7180a 0x107837000 + 3385354
285 Acrobat 0x107b6a4b5 0x107837000 + 3355829
286 Acrobat 0x1082a3f7c 0x107837000 + 10932092
287 Acrobat 0x1082a385d 0x107837000 + 10930269
288 Acrobat 0x1082a39e7 0x107837000 + 10930663
289 Acrobat 0x107b9365f 0x107837000 + 3524191
290 Acrobat 0x10a501ab7 0x107837000 + 46967479
291 Acrobat 0x10a27025b 0x107837000 + 44274267
292 Acrobat 0x1078a524a 0x107837000 + 451146
293 Acrobat 0x108c1fdef 0x107837000 + 20876783
294 Acrobat 0x108447f9b 0x107837000 + 12652443
295 Acrobat 0x10788d2d2 0x107837000 + 352978
296 Acrobat 0x1078b8941 0x107837000 + 530753
297 Acrobat 0x107b7180a 0x107837000 + 3385354
298 Acrobat 0x107b6a4b5 0x107837000 + 3355829
299 Acrobat 0x1082a3f7c 0x107837000 + 10932092
300 Acrobat 0x1082a385d 0x107837000 + 10930269
301 Acrobat 0x1082a39e7 0x107837000 + 10930663
302 Acrobat 0x107b9365f 0x107837000 + 3524191
303 Acrobat 0x10a501ab7 0x107837000 + 46967479
304 Acrobat 0x10a27025b 0x107837000 + 44274267
305 Acrobat 0x1078a524a 0x107837000 + 451146
306 Acrobat 0x108c1fdef 0x107837000 + 20876783
307 Acrobat 0x108447f9b 0x107837000 + 12652443
308 Acrobat 0x10788d2d2 0x107837000 + 352978
309 Acrobat 0x1078b8941 0x107837000 + 530753
310 Acrobat 0x107b7180a 0x107837000 + 3385354
311 Acrobat 0x107b6a4b5 0x107837000 + 3355829
312 Acrobat 0x1082a3f7c 0x107837000 + 10932092
313 Acrobat 0x1082a385d 0x107837000 + 10930269
314 Acrobat 0x1082a39e7 0x107837000 + 10930663
315 Acrobat 0x107b9365f 0x107837000 + 3524191
316 Acrobat 0x10a501ab7 0x107837000 + 46967479
317 Acrobat 0x10a27025b 0x107837000 + 44274267
318 Acrobat 0x1078a524a 0x107837000 + 451146
319 Acrobat 0x108c1fdef 0x107837000 + 20876783
320 Acrobat 0x108447f9b 0x107837000 + 12652443
321 Acrobat 0x10788d2d2 0x107837000 + 352978
322 Acrobat 0x1078b8941 0x107837000 + 530753
323 Acrobat 0x107b7180a 0x107837000 + 3385354
324 Acrobat 0x107b6a4b5 0x107837000 + 3355829
325 Acrobat 0x1082a3f7c 0x107837000 + 10932092
326 Acrobat 0x1082a385d 0x107837000 + 10930269
327 Acrobat 0x1082a39e7 0x107837000 + 10930663
328 Acrobat 0x107b9365f 0x107837000 + 3524191
329 Acrobat 0x10a501ab7 0x107837000 + 46967479
330 Acrobat 0x10a27025b 0x107837000 + 44274267
331 Acrobat 0x1078a524a 0x107837000 + 451146
332 Acrobat 0x108c1fdef 0x107837000 + 20876783
333 Acrobat 0x108447f9b 0x107837000 + 12652443
334 Acrobat 0x10788d2d2 0x107837000 + 352978
335 Acrobat 0x1078b8941 0x107837000 + 530753
336 Acrobat 0x107b7180a 0x107837000 + 3385354
337 Acrobat 0x107b6a4b5 0x107837000 + 3355829
338 Acrobat 0x1082a3f7c 0x107837000 + 10932092
339 Acrobat 0x1082a385d 0x107837000 + 10930269
340 Acrobat 0x1082a39e7 0x107837000 + 10930663
341 Acrobat 0x107b9365f 0x107837000 + 3524191
342 Acrobat 0x10a501ab7 0x107837000 + 46967479
343 Acrobat 0x10a27025b 0x107837000 + 44274267
344 Acrobat 0x1078a524a 0x107837000 + 451146
345 Acrobat 0x108c1fdef 0x107837000 + 20876783
346 Acrobat 0x108447f9b 0x107837000 + 12652443
347 Acrobat 0x10788d2d2 0x107837000 + 352978
348 Acrobat 0x1078b8941 0x107837000 + 530753
349 Acrobat 0x107b7180a 0x107837000 + 3385354
350 Acrobat 0x107b6a4b5 0x107837000 + 3355829
351 Acrobat 0x1082a3f7c 0x107837000 + 10932092
352 Acrobat 0x1082a385d 0x107837000 + 10930269
353 Acrobat 0x1082a39e7 0x107837000 + 10930663
354 Acrobat 0x107b9365f 0x107837000 + 3524191
355 Acrobat 0x10a501ab7 0x107837000 + 46967479
356 Acrobat 0x10a27025b 0x107837000 + 44274267
357 Acrobat 0x1078a524a 0x107837000 + 451146
358 Acrobat 0x108c1fdef 0x107837000 + 20876783
359 Acrobat 0x108447f9b 0x107837000 + 12652443
360 Acrobat 0x10788d2d2 0x107837000 + 352978
361 Acrobat 0x1078b8941 0x107837000 + 530753
362 Acrobat 0x107b7180a 0x107837000 + 3385354
363 Acrobat 0x107b6a4b5 0x107837000 + 3355829
364 Acrobat 0x1082a3f7c 0x107837000 + 10932092
365 Acrobat 0x1082a385d 0x107837000 + 10930269
366 Acrobat 0x1082a39e7 0x107837000 + 10930663
367 Acrobat 0x107b9365f 0x107837000 + 3524191
368 Acrobat 0x10a501ab7 0x107837000 + 46967479
369 Acrobat 0x10a27025b 0x107837000 + 44274267
370 Acrobat 0x1078a524a 0x107837000 + 451146
371 Acrobat 0x108c1fdef 0x107837000 + 20876783
372 Acrobat 0x108447f9b 0x107837000 + 12652443
373 Acrobat 0x10788d2d2 0x107837000 + 352978
374 Acrobat 0x1078b8941 0x107837000 + 530753
375 Acrobat 0x107b7180a 0x107837000 + 3385354
376 Acrobat 0x107b6a4b5 0x107837000 + 3355829
377 Acrobat 0x1082a3f7c 0x107837000 + 10932092
378 Acrobat 0x1082a385d 0x107837000 + 10930269
379 Acrobat 0x1082a39e7 0x107837000 + 10930663
380 Acrobat 0x107b9365f 0x107837000 + 3524191
381 Acrobat 0x10a501ab7 0x107837000 + 46967479
382 Acrobat 0x10a27025b 0x107837000 + 44274267
383 Acrobat 0x1078a524a 0x107837000 + 451146
384 Acrobat 0x108c1fdef 0x107837000 + 20876783
385 Acrobat 0x108447f9b 0x107837000 + 12652443
386 Acrobat 0x10788d2d2 0x107837000 + 352978
387 Acrobat 0x1078b8941 0x107837000 + 530753
388 Acrobat 0x107b7180a 0x107837000 + 3385354
389 Acrobat 0x107b6a4b5 0x107837000 + 3355829
390 Acrobat 0x1082a3f7c 0x107837000 + 10932092
391 Acrobat 0x1082a385d 0x107837000 + 10930269
392 Acrobat 0x1082a39e7 0x107837000 + 10930663
393 Acrobat 0x107b9365f 0x107837000 + 3524191
394 Acrobat 0x10a501ab7 0x107837000 + 46967479
395 Acrobat 0x10a27025b 0x107837000 + 44274267
396 Acrobat 0x1078a524a 0x107837000 + 451146
397 Acrobat 0x108c1fdef 0x107837000 + 20876783
398 Acrobat 0x108447f9b 0x107837000 + 12652443
399 Acrobat 0x10788d2d2 0x107837000 + 352978
400 Acrobat 0x1078b8941 0x107837000 + 530753
401 Acrobat 0x107b7180a 0x107837000 + 3385354
402 Acrobat 0x107b6a4b5 0x107837000 + 3355829
403 Acrobat 0x1082a3f7c 0x107837000 + 10932092
404 Acrobat 0x1082a385d 0x107837000 + 10930269
405 Acrobat 0x1082a39e7 0x107837000 + 10930663
406 Acrobat 0x107b9365f 0x107837000 + 3524191
407 Acrobat 0x10a501ab7 0x107837000 + 46967479
408 Acrobat 0x10a27025b 0x107837000 + 44274267
409 Acrobat 0x1078a524a 0x107837000 + 451146
410 Acrobat 0x108c1fdef 0x107837000 + 20876783
411 Acrobat 0x108447f9b 0x107837000 + 12652443
412 Acrobat 0x10788d2d2 0x107837000 + 352978
413 Acrobat 0x1078b8941 0x107837000 + 530753
414 Acrobat 0x107b7180a 0x107837000 + 3385354
415 Acrobat 0x107b6a4b5 0x107837000 + 3355829
416 Acrobat 0x1082a3f7c 0x107837000 + 10932092
417 Acrobat 0x1082a385d 0x107837000 + 10930269
418 Acrobat 0x1082a39e7 0x107837000 + 10930663
419 Acrobat 0x107b9365f 0x107837000 + 3524191
420 Acrobat 0x10a501ab7 0x107837000 + 46967479
421 Acrobat 0x10a27025b 0x107837000 + 44274267
422 Acrobat 0x1078a524a 0x107837000 + 451146
423 Acrobat 0x108c1fdef 0x107837000 + 20876783
424 Acrobat 0x108447f9b 0x107837000 + 12652443
425 Acrobat 0x10788d2d2 0x107837000 + 352978
426 Acrobat 0x1078b8941 0x107837000 + 530753
427 Acrobat 0x107b7180a 0x107837000 + 3385354
428 Acrobat 0x107b6a4b5 0x107837000 + 3355829
429 Acrobat 0x1082a3f7c 0x107837000 + 10932092
430 Acrobat 0x1082a385d 0x107837000 + 10930269
431 Acrobat 0x1082a39e7 0x107837000 + 10930663
432 Acrobat 0x107b9365f 0x107837000 + 3524191
433 Acrobat 0x10a501ab7 0x107837000 + 46967479
434 Acrobat 0x10a27025b 0x107837000 + 44274267
435 Acrobat 0x1078a524a 0x107837000 + 451146
436 Acrobat 0x108c1fdef 0x107837000 + 20876783
437 Acrobat 0x108447f9b 0x107837000 + 12652443
438 Acrobat 0x10788d2d2 0x107837000 + 352978
439 Acrobat 0x1078b8941 0x107837000 + 530753
440 Acrobat 0x107b7180a 0x107837000 + 3385354
441 Acrobat 0x107b6a4b5 0x107837000 + 3355829
442 Acrobat 0x1082a3f7c 0x107837000 + 10932092
443 Acrobat 0x1082a385d 0x107837000 + 10930269
444 Acrobat 0x1082a39e7 0x107837000 + 10930663
445 Acrobat 0x107b9365f 0x107837000 + 3524191
446 Acrobat 0x10a501ab7 0x107837000 + 46967479
447 Acrobat 0x10a27025b 0x107837000 + 44274267
448 Acrobat 0x1078a524a 0x107837000 + 451146
449 Acrobat 0x108c1fdef 0x107837000 + 20876783
450 Acrobat 0x108447f9b 0x107837000 + 12652443
451 Acrobat 0x10788d2d2 0x107837000 + 352978
452 Acrobat 0x1078b8941 0x107837000 + 530753
453 Acrobat 0x107b7180a 0x107837000 + 3385354
454 Acrobat 0x107b6a4b5 0x107837000 + 3355829
455 Acrobat 0x1082a3f7c 0x107837000 + 10932092
456 Acrobat 0x1082a385d 0x107837000 + 10930269
457 Acrobat 0x1082a39e7 0x107837000 + 10930663
458 Acrobat 0x107b9365f 0x107837000 + 3524191
459 Acrobat 0x10a501ab7 0x107837000 + 46967479
460 Acrobat 0x10a27025b 0x107837000 + 44274267
461 Acrobat 0x1078a524a 0x107837000 + 451146
462 Acrobat 0x108c1fdef 0x107837000 + 20876783
463 Acrobat 0x108447f9b 0x107837000 + 12652443
464 Acrobat 0x10788d2d2 0x107837000 + 352978
465 Acrobat 0x1078b8941 0x107837000 + 530753
466 Acrobat 0x107b7180a 0x107837000 + 3385354
467 Acrobat 0x107b6a4b5 0x107837000 + 3355829
468 Acrobat 0x1082a3f7c 0x107837000 + 10932092
469 Acrobat 0x1082a385d 0x107837000 + 10930269
470 Acrobat 0x1082a39e7 0x107837000 + 10930663
471 Acrobat 0x107b9365f 0x107837000 + 3524191
472 Acrobat 0x10a501ab7 0x107837000 + 46967479
473 Acrobat 0x10a27025b 0x107837000 + 44274267
474 Acrobat 0x1078a524a 0x107837000 + 451146
475 Acrobat 0x108c1fdef 0x107837000 + 20876783
476 Acrobat 0x108447f9b 0x107837000 + 12652443
477 Acrobat 0x10788d2d2 0x107837000 + 352978
478 Acrobat 0x1078b8941 0x107837000 + 530753
479 Acrobat 0x107b7180a 0x107837000 + 3385354
480 Acrobat 0x107b6a4b5 0x107837000 + 3355829
481 Acrobat 0x1082a3f7c 0x107837000 + 10932092
482 Acrobat 0x1082a385d 0x107837000 + 10930269
483 Acrobat 0x1082a39e7 0x107837000 + 10930663
484 Acrobat 0x107b9365f 0x107837000 + 3524191
485 Acrobat 0x10a501ab7 0x107837000 + 46967479
486 Acrobat 0x10a27025b 0x107837000 + 44274267
487 Acrobat 0x1078a524a 0x107837000 + 451146
488 Acrobat 0x108c1fdef 0x107837000 + 20876783
489 Acrobat 0x108447f9b 0x107837000 + 12652443
490 Acrobat 0x10788d2d2 0x107837000 + 352978
491 Acrobat 0x1078b8941 0x107837000 + 530753
492 Acrobat 0x107b7180a 0x107837000 + 3385354
493 Acrobat 0x107b6a4b5 0x107837000 + 3355829
494 Acrobat 0x1082a3f7c 0x107837000 + 10932092
495 Acrobat 0x1082a385d 0x107837000 + 10930269
496 Acrobat 0x1082a39e7 0x107837000 + 10930663
497 Acrobat 0x107b9365f 0x107837000 + 3524191
498 Acrobat 0x10a501ab7 0x107837000 + 46967479
499 Acrobat 0x10a27025b 0x107837000 + 44274267
500 Acrobat 0x1078a524a 0x107837000 + 451146
501 Acrobat 0x108c1fdef 0x107837000 + 20876783
502 Acrobat 0x108447f9b 0x107837000 + 12652443
503 Acrobat 0x10788d2d2 0x107837000 + 352978
504 Acrobat 0x1078b8941 0x107837000 + 530753
505 Acrobat 0x107b7180a 0x107837000 + 3385354
506 Acrobat 0x107b6a4b5 0x107837000 + 3355829
507 Acrobat 0x1082a3f7c 0x107837000 + 10932092
508 Acrobat 0x1082a385d 0x107837000 + 10930269
509 Acrobat 0x1082a39e7 0x107837000 + 10930663
510 Acrobat 0x107b9365f 0x107837000 + 3524191
511 Acrobat 0x10a501ab7 0x107837000 + 46967479
Thread 1:
0 libsystem_pthread.dylib 0x7ff80ae5cf48 start_wqthread + 0
Thread 2:: Dispatch queue: NSOperationQueue 0x7fd1f18187c0 (QOS: UNSPECIFIED)
0 libsystem_kernel.dylib 0x7ff80ae272be __semwait_signal + 10
1 libsystem_c.dylib 0x7ff80ad3b863 nanosleep + 196
2 Foundation 0x7ff80be0ce61 +[NSThread sleepForTimeInterval:] + 151
3 Acrobat 0x1093acc35 0x107837000 + 28793909
4 Foundation 0x7ff80bd6596f __NSOPERATION_IS_INVOKING_MAIN__ + 17
5 Foundation 0x7ff80bd64bdb -[NSOperation start] + 785
6 Foundation 0x7ff80bd648b1 __NSOPERATIONQUEUE_IS_STARTING_AN_OPERATION__ + 17
7 Foundation 0x7ff80bd64788 __NSOQSchedule_f + 182
8 libdispatch.dylib 0x7ff80acb73c0 _dispatch_block_async_invoke2 + 83
9 libdispatch.dylib 0x7ff80acaa317 _dispatch_client_callout + 8
10 libdispatch.dylib 0x7ff80acacd7c _dispatch_continuation_pop + 453
11 libdispatch.dylib 0x7ff80acac43f _dispatch_async_redirect_invoke + 704
12 libdispatch.dylib 0x7ff80acb9ac2 _dispatch_root_queue_drain + 343
13 libdispatch.dylib 0x7ff80acba25c _dispatch_worker_thread2 + 160
14 libsystem_pthread.dylib 0x7ff80ae5df8a _pthread_wqthread + 256
15 libsystem_pthread.dylib 0x7ff80ae5cf57 start_wqthread + 15
Thread 3:
0 libsystem_pthread.dylib 0x7ff80ae5cf48 start_wqthread + 0
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000001 rcx: 0x0000000000000000 rdx: 0x0000000000000001
rdi: 0x0000000105a77000 rsi: 0x0000000000000020 rbp: 0x00007ff7b9dce040 rsp: 0x00007ff7b9dcdff0
r8: 0x000000000000000c r9: 0x00007ff7b9dce6cc r10: 0x0000000008000100 r11: 0x00007ff80b1abbf0
r12: 0x0000000000000001 r13: 0x00007ff84c5cc000 r14: 0x0000000105a77000 r15: 0x0000000000000020
rip: 0x00007ff80ac7c641 rfl: 0x0000000000010202 cr2: 0x00007ff7b9dcdff8
Logical CPU: 0
Error Code: 0x00000006 (no mapping for user data write)
Trap Number: 14
Thread 0 instruction stream:
ff e0 4c 89 ff be aa 00-00 00 48 89 da e8 db 23 ..L.......H....#
02 00 eb c6 55 48 89 e5-41 57 41 56 41 55 41 54 ....UH..AWAVAUAT
53 48 83 ec 28 89 f0 83-e0 0f 48 89 f3 48 c1 eb SH..(.....H..H..
04 48 83 f8 01 83 db ff-ff cb 83 fb 10 0f 83 bd .H..............
01 00 00 48 85 f6 0f 84-b9 01 00 00 83 3d 6c bb ...H.........=l.
94 41 00 48 89 75 c8 89-55 d0 0f 84 aa 01 00 00 .A.H.u..U.......
[0f]01 4d b8 41 bf ff 0f-00 00 44 23 7d b8 41 83 ..M.A.....D#}.A. <==
e7 3f 41 89 dc 4d 89 e6-49 c1 e6 09 49 01 fe 4b .?A..M..I...I..K
8b b4 fe 00 40 00 00 48-85 f6 74 19 49 89 fd 89 ....@..H..t.I...
da e8 2b 08 00 00 4c 89-ef 49 89 c5 48 85 c0 0f ..+...L..I..H...
85 d0 00 00 00 0f b7 87-04 70 00 00 ba 01 00 00 .........p......
00 89 d9 d3 e2 0f a3 d8-73 1f 48 8b bf 28 70 00 ........s.H..(p.
Binary Images:
0x7ff80ac7b000 - 0x7ff80aca6fff libsystem_malloc.dylib (*) <8360f423-5eb8-317d-9cc4-3d42e94f8631> /usr/lib/system/libsystem_malloc.dylib
0x7ff80aea8000 - 0x7ff80b3aafff com.apple.CoreFoundation (6.9) <c39123bf-9d62-3577-a11f-0a97cc4d9991> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x107837000 - 0x10b3cefff com.adobe.Acrobat.framework (24.003.20180) <50b35ba4-6ff9-36a9-83ae-85b7647f5e4a> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
0x7ff80ae5b000 - 0x7ff80ae66fff libsystem_pthread.dylib (*) <f32b6d06-b156-3da0-b086-a31cf011362b> /usr/lib/system/libsystem_pthread.dylib
0x7ff80ae23000 - 0x7ff80ae5afff libsystem_kernel.dylib (*) <792406fe-2224-3c14-ba9f-f076fd7839d2> /usr/lib/system/libsystem_kernel.dylib
0x7ff80ad2b000 - 0x7ff80adb3fff libsystem_c.dylib (*) <e8499aa8-6800-372f-bd48-82846d88c6cb> /usr/lib/system/libsystem_c.dylib
0x7ff80bd24000 - 0x7ff80c0e0fff com.apple.Foundation (6.9) <4cbc4b90-329d-37f0-b94a-0d62254273d0> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7ff80aca7000 - 0x7ff80acedfff libdispatch.dylib (*) <5115c8ef-bc57-32db-91c6-71b61a79966e> /usr/lib/system/libdispatch.dylib
0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=1.2G resident=0K(0%) swapped_out_or_unallocated=1.2G(100%)
Writable regions: Total=1.5G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=1.5G(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 1
ColorSync 204K 23
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 288.3M 48
MALLOC guard page 48K 10
MALLOC_MEDIUM (reserved) 840.0M 7 reserved VM address space (unallocated)
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
ObjC additional data 15K 1
STACK GUARD 56.0M 4
Stack 9752K 4
VM_ALLOCATE 36K 7
__CTF 756 1
__DATA 32.4M 490
__DATA_CONST 34.4M 321
__DATA_DIRTY 1535K 194
__FONT_DATA 4K 1
__LINKEDIT 650.2M 28
__TEXT 586.0M 503
__UNICODE 592K 1
dyld private memory 1024K 1
mapped file 151.7M 28
shared memory 2820K 18
=========== ======= =======
TOTAL 3.0G 1694
TOTAL, minus reserved VM space 1.8G 1694
-----------
Full Report
-----------
{"app_name":"AdobeAcrobat","timestamp":"2024-12-23 15:44:53.00 -0600","app_version":"24.003.20180","slice_uuid":"d7e15adc-93e7-3ec8-83c1-06b6597be83d","build_version":"24.003.20180","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.5.1 (21G83)","incident_id":"A01B6591-32B0-42BF-9995-1CC0B9A8CB47","name":"AdobeAcrobat"}
{
"uptime" : 160000,
"procLaunch" : "2024-12-23 15:44:49.9336 -0600",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iMac19,1",
"procStartAbsTime" : 163442624186918,
"coalitionID" : 3967,
"osVersion" : {
"train" : "macOS 12.5.1",
"build" : "21G83",
"releaseType" : "User"
},
"captureTime" : "2024-12-23 15:44:51.2286 -0600",
"incident" : "A01B6591-32B0-42BF-9995-1CC0B9A8CB47",
"bug_type" : "309",
"pid" : 744,
"procExitAbsTime" : 163443918502500,
"cpuType" : "X86-64",
"procName" : "AdobeAcrobat",
"procPath" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",
"bundleInfo" : {"CFBundleShortVersionString":"24.003.20180","CFBundleVersion":"24.003.20180","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},
"storeInfo" : {"deviceIdentifierForVendor":"5A10D0FC-9781-5E2A-8078-A5FFF3AD1348","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.adobe.Acrobat.Pro",
"crashReporterKey" : "CBCF271E-3583-E2CD-59EC-9161B2983E0C",
"sip" : "enabled",
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Update: I showed contents of Adobe Acrobat DC app. I just ran the Adobe_Acrobat_Diagnostics.app ans sent it to Adobe.
I just tried to run the "Adobe Acrobat Helper.app" but it crashes upon starting.
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Update:
I removed a third part folder from the /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plug-ins and it works now. Not sure what's wrong with that app but maybe it got updated. I
ll try putting the folder back in to see if it crashes again. In the meantime, if anyone would read through the crash report and see it that third party app WAS the issue?
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