Acrobat crashes using export function

[Tollundium]

Issue:

I've had this issue for a while now. The problem arises when I need to convert a PDF to, e.g., Word.
Tools > Export PDF > Open > [e.g.] Word Document > Export > Save as [e.g.] Desktop > Save As [Filename]
A popup window appears [Initializing export engine] and Acrobat freezes completely. No way to close it or cancel (except of course in the Task Manager). But another thing occurs when closing through the Task Manager: All file and folder names disappear on mouse rollover (and in document file names - even in Notepad documents). And in Task Manager all app names and processes running are blank - except the app icons are visible.

System:

Adobe Acrobat Pro | Version 2022.003.20310 | 64-bit

OS: Edition Windows 11 Pro
Version 22H2
Installed on ‎9/‎30/‎2022
OS build 22621.1105
Experience Windows Feature Experience Pack 1000.22638.1000.0

PC: Processor AMD Ryzen 9 3950X 16-Core Processor 3.49 GHz
Installed RAM 32.0 GB
System type 64-bit operating system, x64-based processor

Steps taken:

1. Restarted computer
2. Updated Acrobat to latest version
3. Repaired Acrobat installation [Help > Repair Installation]
4. Clean-installed Adobe suite
5. Run Acrobat as administrator

No luck... Any suggestions?

[Amal.]

Hi there

Our engineers are working on the issue and the fix will be available in the near future.

Thanks for your time and patience so far

~Amal

[Tollundium]

I don't mean to be disrespectful, but it has been almost a year...

[Stephen24100533635b]

It has been a year, and no fix.  I have cancelled my Adobe subscription and started using another pdf edior.  That was the only way to fix this.  I doubt one subscription cancellation will make Adobe look any harder at this issue.

[Starfleet_007]

Here we go again.  My fonts are wiped out again.  This is after using the online Acrobat to convert PDFs to Excel.  WTH!  My usual fix doesn't work so now a reboot of the PC.

[Amal. · Accepted solution]

Hi there

The new version of Acrobat 23.08.2042X is now available, addressing the issue (Crash using export).

Please update the application from the help menu > Check for updates and reboot the computer once and check.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Redards

Amal

[Starfleet_007]

There is no "check for updates" for my help menu.  That version number doesn't jive with my version.  Please be more clear on which type of Acrobat you are referring to.  My system says I am up to date.

[Amal.]

Hi there

Please download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that works.

~Amal

[a po 0009018167v31083959]

The most recent version of Acrobat still has this issue; it has NOT been fixed.