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when I go to Edit>Preferences... Acrobat crashes and closes.
Gotta love the support from Adobe. crickets crickets I pay how much a month and there is no one a can contact when the software doesn't work.
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Hi,
That doesn't seem right.
Try one more time using the customer service care. Loggin to your user account here: https://helpx.adobe.com/contact.html
Use the virtual assistant which will and should get you to a representative.
If you've already exhausted this support channel with no avail, I can think of a few suggestions but you haven't stated version of Acrobat and operating system. So the following guidelines are a generic troubleshooting approach: