Acrobat crashes when separating PDF tabs into a new window

Report · Jan 08, 2025

Hi,

When I have multiple PDFs open in one window, I want to separate the tabs into multiple windows so I can have two PDFs on two different monitors. But Acrobat crashes whenever I try this without giving me an error. I'm using the "new" user interface (ver. 24.5.20320.0) and running Windows 10. Here is my system report:

Account Detail:
User Rights: Regular
User Account Control: Default
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 5789888 KB
Available Virtual Memory: 135286834036 KB
BIOS Version: LENOVO - 1430
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.19041.1 (WinBuild.160101.0800)
Creation Date: 2024/05/29
Creation Time: 10:00:26 AM
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Creation Date: 2024/05/29
Creation Time: 9:58:30 AM
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 3
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 24.5.20320.0
Creation Date: 2024/12/05
Creation Time: 5:21:12 PM
Locale: English (United States)
Monitor:
Name: Intel(R) UHD Graphics
Resolution: 1080 x 1920 x 60
Bits per pixel: 32
Monitor:
Name: Intel(R) UHD Graphics
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045
Page File Space: 33203084 KB
Processor: Intel64 Family 6 Model 186 Stepping 3 GenuineIntel ~2688 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: EPALAP0868
Temporary Directory: C:\Users\COLIN~1.WIK\AppData\Local\Temp\acrobat_sbx\
Time Zone: Eastern Standard Time
Total Physical Memory: 16425868 KB
Total Virtual Memory: 137438953344 KB
User Name: colin.wikle
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\windows

Installed Plug-ins:

C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 24.5.20320.0
Creation Date: 2024/12/05
Creation Time: 5:21:28 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 24.5.20320.0
Creation Date: 2024/12/05
Creation Time: 5:21:28 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 24.5.20320.0
Creation Date: 2024/12/05
Creation Time: 5:21:30 PM

Report · Jan 08, 2025

I tried a workaround, but it causes the exact same issue. I tried opening a pdf, then Menu > Window > New Window to have two windows of the same pdf. In the new window, I opened the second pdf I wanted, and then attempted to close the copy of the original pdf. Right after clicking the close button of the original copy, all windows crashed.