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Acrobat crashes when trying to edit color.

New Here ,
Jun 26, 2024 Jun 26, 2024

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Dear Customer Support,

I’m experiencing an issue with Adobe Acrobat on our Windows computers when using the Prinect Toolbox plugin.

Problem: When changing a layer's element name from "Process Colors" to a custom name, Acrobat freezes and crashes. This happens consistently on Windows but works fine on Mac.

Steps to Reproduce:

  1. Open Adobe Acrobat on Windows.
  2. Load a PDF with layers.
  3. Use Prinect Toolbox/PDF Toolbox to change a color from "Process Colors" to a custom name.
  4. Acrobat crashes.

Both Acrobat and the Prinect Toolbox plugin are updated to the latest versions.

Please advise on how to resolve this issue.

Thank you,

Yoshi Tacke

TOPICS
Crash or freeze

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Community Expert ,
Jun 27, 2024 Jun 27, 2024

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This is a Prinect Toolbox/PDF Toolbox issue, you should contact its editor.

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