• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat crashes when trying to edit color.

New Here ,
Jun 26, 2024 Jun 26, 2024

Copy link to clipboard

Copied

Dear Customer Support,

I’m experiencing an issue with Adobe Acrobat on our Windows computers when using the Prinect Toolbox plugin.

Problem: When changing a layer's element name from "Process Colors" to a custom name, Acrobat freezes and crashes. This happens consistently on Windows but works fine on Mac.

Steps to Reproduce:

  1. Open Adobe Acrobat on Windows.
  2. Load a PDF with layers.
  3. Use Prinect Toolbox/PDF Toolbox to change a color from "Process Colors" to a custom name.
  4. Acrobat crashes.

Both Acrobat and the Prinect Toolbox plugin are updated to the latest versions.

Please advise on how to resolve this issue.

Thank you,

Yoshi Tacke

TOPICS
Crash or freeze

Views

112

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 27, 2024 Jun 27, 2024

Copy link to clipboard

Copied

LATEST

This is a Prinect Toolbox/PDF Toolbox issue, you should contact its editor.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines