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Acrobat crashes while trying to open an invoice in PDF

New Here ,
Nov 29, 2024 Nov 29, 2024

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I keep getting this message when I try to open a simple invoice PDF created by me (and one that I used to constantly edit with Acrobat). It only seems to crash with this file, but it is not corrupted. Should I uninstall and re-install Acrobat??

 

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
 
Process:               AdobeAcrobat [7746]
Path:                  /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:            com.adobe.Acrobat.Pro
Version:               24.004.20272 (24.004.20272)
Code Type:             X86-64 (Native)
Parent Process:        Exited process [7726]
User ID:               501
 
Date/Time:             2024-11-29 20:37:23.4093 +0100
OS Version:            macOS 15.1 (24B83)
Report Version:        12
Bridge OS Version:     9.1 (22P1072)
Anonymous UUID:        C3671E66-33A6-5322-2C7D-2C370D66CEA4
 
Sleep/Wake UUID:       90C6D41C-0F26-41F1-B704-9FC98E869D4B
 
Time Awake Since Boot: 29000 seconds
Time Since Wake:       3020 seconds
 
System Integrity Protection: enabled
 
Crashed Thread:        0  Dispatch queue: com.apple.main-thread
 
Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
 
Termination Reason:    Namespace SIGNAL, Code 6 Abort trap: 6
Terminating Process:   AdobeAcrobat [7746]
 
Application Specific Information:
abort() called
 
 
Thread 0 Crashed::  Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x7ff8075d9b52 __pthread_kill + 10
1   libsystem_pthread.dylib          0x7ff807613f85 pthread_kill + 262
2   libsystem_c.dylib                0x7ff807534b19 abort + 126
3   libc++abi.dylib                  0x7ff8075cb163 abort_message + 258
4   libc++abi.dylib                  0x7ff8075bc0b4 demangling_terminate_handler() + 240
5   libobjc.A.dylib                  0x7ff807259d69 _objc_terminate() + 104
6   libc++abi.dylib                  0x7ff8075ca53b std::__terminate(void (*)()) + 6
7   libc++abi.dylib                  0x7ff8075cd3b4 __cxa_rethrow + 100
8   Acrobat                             0x11675dce0 0x116752000 + 48352
9   Acrobat                             0x11675c5c2 RunAcrobat + 837
10  AdobeAcrobat                         0x10dec53d4 main + 635
11  dyld                              0x7ff8072862cd start + 1805
 
Thread 1:
0   libsystem_pthread.dylib          0x7ff80760fbcc start_wqthread + 0
 
Thread 2:
0   libsystem_pthread.dylib          0x7ff80760fbcc start_wqthread + 0
 
 
Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000000  rbx: 0x0000000000000006  rcx: 0x00007ff7b203d2f8  rdx: 0x0000000000000000
  rdi: 0x0000000000000103  rsi: 0x0000000000000006  rbp: 0x00007ff7b203d320  rsp: 0x00007ff7b203d2f8
   r8: 0x00007ff7b203d1c0   r9: 0xffffffffffffffff  r10: 0x0000000000000000  r11: 0x0000000000000246
  r12: 0x00007ff84a511a00  r13: 0x0000003000000008  r14: 0x0000000000000103  r15: 0x0000000000000016
  rip: 0x00007ff8075d9b52  rfl: 0x0000000000000246  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x02000148 
Trap Number:     133
 
 
Binary Images:
       0x10dec2000 -        0x10dec5fff com.adobe.Acrobat.Pro (24.004.20272) <d7e15adc-93e7-3ec8-83c1-06b6597be83d> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
       0x116752000 -        0x11a40dfff com.adobe.Acrobat.framework (24.004.20272) <a9e0da76-29b3-3b4a-90ad-1aa5f745bb11> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
       0x10dfba000 -        0x10dfd5fff com.adobe.BIBUtils (AdobeBIBUtils 4.0.0) <22e6c393-db13-3467-8f1d-f45fa75d9eee> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
       0x10df5d000 -        0x10df8cfff com.adobe.ARE (4.0.0) <0289e28f-aeaf-339d-bfa4-da8bb4d69475> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
       0x10e122000 -        0x10e179fff FileInfo (*) <6bf4f8dd-3846-3adb-a198-7eff0f40fefd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
       0x10e08d000 -        0x10e0b4fff com.adobe.AXE8SharedExpat (6.0.52225) <c05fd9dc-04d1-3e19-a3d9-63467631c1af> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
       0x10e39f000 -        0x10e472fff com.adobe.PDFPort (4.0.0) <af94ab10-86c4-39a7-9d29-842cbddf5530> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFPort.framework/Versions/A/AdobePDFPort
       0x10ea0a000 -        0x10eb3dfff com.adobe.AdobeXMPCore (Adobe XMP Core 9.1 -c 1) <96060398-0049-3972-b969-e3ae8e0213cd> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
       0x10e1c2000 -        0x10e2e9fff com.adobe.ICUUnicode (71.1.0) <1fd4cc2f-4e7e-378d-b9fc-6f5d1b7233a2> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUUnicode.framework/Versions/71.1/ICUUnicode
       0x1127b4000 -        0x1144e7fff com.adobe.ICUData (71.1.0) <718533e8-3669-397e-8ba7-a1bc050c990e> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUData.framework/Versions/71.1/ICUData
       0x10e650000 -        0x10e727fff com.adobe.JP2K (4.0.54782) <7071d5bc-26f6-33d4-b319-64d6f666568b> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeJP2K.framework/Versions/A/AdobeJP2K
       0x10e744000 -        0x10e7f7fff com.adobe.AcroSQLite (AcroSQLite) <5a322f1b-b7db-34e2-94b1-161548ba834a> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AcroSQLite.framework/Versions/A/AcroSQLite
       0x10e493000 -        0x10e5b2fff com.adobe.ACE (6.0.1) <b907ae36-7600-3b0c-9afd-a36678ff7dbf> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
       0x10f6c5000 -        0x10fb54fff com.adobe.AGM (7.1.8) <39279b85-6842-3486-ad16-c90b3db48f84> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
       0x10e037000 -        0x10e04efff com.adobe.BIB (4.0.0) <8dd3ebf7-b8aa-3b89-9c2a-de71644786df> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
       0x10fbfd000 -        0x10ff30fff com.adobe.CoolType (AdobeCoolType 9.1.0.55500) <0f763643-8c84-35e2-b533-26efea2369e6> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
       0x10ff85000 -        0x11049cfff com.adobe.AIDE (5.7.53286) <59daaa35-693d-39e1-8162-9d9d6ef99930> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AIDE.framework/Versions/A/AIDE
       0x10e949000 -        0x10e9b8fff libssl.3.dylib (*) <b89421ae-462f-3988-a0b8-7c038974b6d8> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/OpenSSLLibs/libssl.3.dylib
       0x11052d000 -        0x1107f0fff libcrypto.3.dylib (*) <9fdfda57-e4e4-3624-b3d9-47e515712bec> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Support/OpenSSLLibs/libcrypto.3.dylib
       0x11090d000 -        0x111940fff com.adobe.acroML.framework (8.0.1) <6e8e09d7-38f0-3bd4-808a-ab6829da8db7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/acroML.framework/Versions/A/acroML
       0x11c4a3000 -        0x11cbf6fff com.adobe.PDFL (PROD_MAJOR.PROD_MINOR.PROD_STEP) <29aa2bac-dfc2-37d6-8973-65fbb56b8991> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobePDFL.framework/Versions/A/AdobePDFL
       0x10e002000 -        0x10e005fff com.adobe.boost-system.framework (8.0.0) <a57f87d4-3905-3efd-b56a-721707272fe5> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
       0x10e05f000 -        0x10e06efff com.adobe.boost-filesystem.framework (8.0.0) <d3069a27-87be-3d53-bf4c-c2f8a4d26bc4> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_filesystem.framework/Versions/A/boost_filesystem
       0x10e5cf000 -        0x10e5f6fff com.adobe.boost-regex.framework (8.0.0) <664af1b1-5204-3cfd-b5d4-304552221510> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_regex.framework/Versions/A/boost_regex
       0x10e00e000 -        0x10e015fff com.adobe.boost-threads.framework (8.0.0) <570353e8-e234-30de-9a27-36afe13a0791> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
       0x10ef5d000 -        0x10f044fff com.adobe.ICUConverter (71.1.0) <7e97a728-30f9-317b-a0b7-acf13dc045e7> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/ICUConverter.framework/Versions/71.1/ICUConverter
    0x7ff8075d2000 -     0x7ff80760dfff libsystem_kernel.dylib (*) <1b806694-216b-3869-9a82-0094a1ad6ba0> /usr/lib/system/libsystem_kernel.dylib
    0x7ff80760e000 -     0x7ff807619fff libsystem_pthread.dylib (*) <ba536cd2-1b67-33bb-ab33-73949260c730> /usr/lib/system/libsystem_pthread.dylib
    0x7ff8074b4000 -     0x7ff80753cff7 libsystem_c.dylib (*) <f1ddf520-c61e-33b8-9512-c3305004e4df> /usr/lib/system/libsystem_c.dylib
    0x7ff8075ba000 -     0x7ff8075d1fff libc++abi.dylib (*) <32fc68fa-2a21-350b-a640-33b24b821b79> /usr/lib/libc++abi.dylib
    0x7ff80723d000 -     0x7ff80727ffcb libobjc.A.dylib (*) <f7123ef7-b1a2-3e2b-b099-2304d7620f6d> /usr/lib/libobjc.A.dylib
    0x7ff807280000 -     0x7ff80730c347 dyld (*) <4d52bd1e-6a0e-31db-b564-9e2029fdcd6f> /usr/lib/dyld
               0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ???
 
External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
 
VM Region Summary:
ReadOnly portion of Libraries: Total=1.1G resident=0K(0%) swapped_out_or_unallocated=1.1G(100%)
Writable regions: Total=889.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=889.0M(100%)
 
                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
Activity Tracing                   256K        1 
Kernel Alloc Once                    8K        1 
MALLOC                           876.2M       35 
MALLOC guard page                   24K        6 
STACK GUARD                       56.0M        3 
Stack                             9232K        3 
__CTF                               824        1 
__DATA                            25.9M      660 
__DATA_CONST                      74.9M      675 
__DATA_DIRTY                      1736K      237 
__FONT_DATA                        2352        1 
__LINKEDIT                       201.5M       28 
__OBJC_RO                         76.3M        1 
__OBJC_RW                         2355K        2 
__TEXT                           905.8M      690 
__TPRO_CONST                       272K        2 
mapped file                       31.4M        3 
owned unmapped memory               24K        1 
shared memory                      108K       11 
===========                     =======  ======= 
TOTAL                              2.2G     2361 
 
 
 
-----------
Full Report
-----------
 
{"app_name":"AdobeAcrobat","timestamp":"2024-11-29 20:37:23.00 +0100","app_version":"24.004.20272","slice_uuid":"d7e15adc-93e7-3ec8-83c1-06b6597be83d","build_version":"24.004.20272","platform":1,"bundleID":"com.adobe.Acrobat.Pro","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 15.1 (24B83)","roots_installed":0,"name":"AdobeAcrobat","incident_id":"01851FAF-F888-498E-93B6-81E0CBF8AF34"}
{
  "uptime" : 29000,
  "procRole" : "Unspecified",
  "version" : 2,
  "userID" : 501,
  "deployVersion" : 210,
  "modelCode" : "MacBookPro15,1",
  "coalitionID" : 4514,
  "osVersion" : {
    "train" : "macOS 15.1",
    "build" : "24B83",
    "releaseType" : "User"
  },
  "captureTime" : "2024-11-29 20:37:23.4093 +0100",
  "codeSigningMonitor" : 0,
  "incident" : "01851FAF-F888-498E-93B6-81E0CBF8AF34",
  "pid" : 7746,
  "cpuType" : "X86-64",
  "roots_installed" : 0,
  "bug_type" : "309",
  "procLaunch" : "2024-11-29 20:37:22.9891 +0100",
  "procStartAbsTime" : 29907161647346,
  "procExitAbsTime" : 29907551893592,
  "procName" : "AdobeAcrobat",
  "procPath" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",
  "bundleInfo" : {"CFBundleShortVersionString":"24.004.20272","CFBundleVersion":"24.004.20272","CFBundleIdentifier":"com.adobe.Acrobat.Pro"},
  "storeInfo" : {"deviceIdentifierForVendor":"7791C21C-FCC9-5F0C-B883-C5006DC00822","thirdParty":true},
  "parentProc" : "Exited process",
  "parentPid" : 7726,
  "coalitionName" : "com.adobe.Acrobat.Pro",
  "crashReporterKey" : "C3671E66-33A6-5322-2C7D-2C370D66CEA4",
  "responsiblePid" : 7726,
  "codeSigningID" : "com.adobe.Acrobat.Pro",
  "codeSigningTeamID" : "JQ525L2MZD",
  "codeSigningFlags" : 570490881,
  "codeSigningValidationCategory" : 6,
  "codeSigningTrustLevel" : 4294967295,
  "bootSessionUUID" : "CA43B79E-05CC-4CB1-99C9-EC8997C4DF7B",
  "wakeTime" : 3020,
  "bridgeVersion" : {"build":"22P1072","train":"9.1"},
  "sleepWakeUUID" : "90C6D41C-0F26-41F1-B704-9FC98E869D4B",
  "sip" : "enabled",
  "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGABRT"},
  "termination" : {"flags":0,"code":6,"namespace":"SIGNAL","indicator":"Abort trap: 6","byProc":"AdobeAcrobat","byPid":7746},
  "asi" : {"libsystem_c.dylib":["abort() called"]},
  "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
  "faultingThread" : 0,
  "threads" : [{"triggered":true,"id":429777,"threadState":{"r13":{"value":206158430216},"rax":{"value":0},"rflags":{"value":582},"cpu":{"value":0},"r14":{"value":259},"rsi":{"value":6},"r8":{"value":140701820244416},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":22},"rbx":{"value":6},"trap":{"value":133},"err":{"value":33554760},"r11":{"value":582},"rip":{"value":140703252192082,"matchesCrashFrame":1},"rbp":{"value":140701820244768},"rsp":{"value":140701820244728},"r12":{"value":140704375446016,"symbolLocation":0,"symbol":"__stderrp"},"rcx":{"value":140701820244728},"flavor":"x86_THREAD_STATE","rdi":{"value":259}},"queue":"com.apple.main-thread","frames":[{"imageOffset":31570,"symbol":"__pthread_kill","symbolLocation":10,"imageIndex":26},{"imageOffset":24453,"symbol":"pthread_kill","symbolLocation":262,"imageIndex":27},{"imageOffset":527129,"symbol":"abort","symbolLocation":126,"imageIndex":28},{"imageOffset":69987,"symbol":"abort_message","symbolLocation":258,"imageIndex":29},{"imageOffset":8372,"symbol":"demangling_terminate_handler()","symbolLocation":240,"imageIndex":29},{"imageOffset":118121,"symbol":"_objc_terminate()","symbolLocation":104,"imageIndex":30},{"imageOffset":66875,"symbol":"std::__terminate(void (*)())","symbolLocation":6,"imageIndex":29},{"imageOffset":78772,"symbol":"__cxa_rethrow","symbolLocation":100,"imageIndex":29},{"imageOffset":48352,"imageIndex":1},{"imageOffset":42434,"symbol":"RunAcrobat","symbolLocation":837,"imageIndex":1},{"imageOffset":13268,"symbol":"main","symbolLocation":635,"imageIndex":0},{"imageOffset":25293,"symbol":"start","symbolLocation":1805,"imageIndex":31}]},{"id":429859,"frames":[{"imageOffset":7116,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":27}],"threadState":{"r13":{"value":0},"rax":{"value":33554800},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":4355},"r8":{"value":409604},"cr2":{"value":0},"rdx":{"value":123145549533184},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":123145550056312},"rbx":{"value":123145550057472},"trap":{"value":133},"err":{"value":33554800},"r11":{"value":582},"rip":{"value":140703252413388},"rbp":{"value":0},"rsp":{"value":123145550057472},"r12":{"value":5193733},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":123145550057472}}},{"id":429860,"frames":[{"imageOffset":7116,"symbol":"start_wqthread","symbolLocation":0,"imageIndex":27}],"threadState":{"r13":{"value":0},"rax":{"value":33554800},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":1},"rsi":{"value":5635},"r8":{"value":409604},"cr2":{"value":0},"rdx":{"value":123145550069760},"r10":{"value":0},"r9":{"value":18446744073709551615},"r15":{"value":123145550592888},"rbx":{"value":123145550594048},"trap":{"value":133},"err":{"value":33554800},"r11":{"value":582},"rip":{"value":140703252413388},"rbp":{"value":0},"rsp":{"value":123145550594048},"r12":{"value":5128196},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":123145550594048}}}],
  "usedImages" : [
  {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 4528545792,
    "CFBundleShortVersionString" : "24.004.20272",
    "CFBundleIdentifier" : "com.adobe.Acrobat.Pro",
    "size" : 16384,
    "uuid" : "d7e15adc-93e7-3ec8-83c1-06b6597be83d",
    "path" : "\/Applications\/Adobe Acrobat DC\/Adobe Acrobat.app\/Contents\/MacOS\/AdobeAcrobat",
    "name" : "AdobeAcrobat",
    "CFBundleVersion" : "24.004.20272"
  },
  {
    "source" : "P",
    "arch" : "x86_64",
    "base" : 4671741952,
    "CFBundleShortVersionString" : "24.004.20272",
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AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x7BF), wl0: Jul 26 2024 22:09:35 version 9.30.514.0.32.5.94 FWID 01-47278712
AirPort: 
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Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5
Thunderbolt Bus: MacBook Pro, Apple Inc., 47.5

 

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