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Acrobat crashing constantly in Ventura

New Here ,
Jul 17, 2023 Jul 17, 2023

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Hiya

 

I am running Acrobat 2023.003.20244 in Ventura on a Mac pro.  NO problems on the web version but the desktop app crashes frequently and randomly casufina. force quit and lost work.  Sometimes it doesnt even open and just stalls. 

 

Have tried cleaning and reinstalling.  Opening from within the app etc and even tried to get an older patch but it asks for the version you are "upgrading" so if you have deleted it already you have no file to point to and if you havent it wont downpatch as the version yo uhave is th most up to date.

 

Has anyone got an ideas?

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Crash or freeze

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Adobe Employee ,
Jul 17, 2023 Jul 17, 2023

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Hi @J Gold 

 

Thank you for reporting this to us. 

Have you started experiencing this issue after installing the latest patch? 

Please share the following details -

1- Does the application crash on launch or use any specific tool when working on a particular file?

2- Give it a try by removing and reinstalling the app using the cleaner tool-

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If this doesn't work then share the following logs with us for further investigation-

Thanks for trying out the suggestion. Would you mind sharing the small video recording for a better understanding?

 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  

Note: share the logs by uploading them to any cloud storage

 

Thanks,

Akanchha 

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Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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Hi @J Gold ,

Could you please share the crash logs as per the steps mentioned in https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html ?

 

Thanks,

Aakash

 

 

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Adobe Employee ,
Jul 27, 2023 Jul 27, 2023

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Hi @J Gold , 

Could you please share the crash logs with us?

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New Here ,
Jul 29, 2023 Jul 29, 2023

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HI - yes I have sent the crash logs

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New Here ,
Jul 29, 2023 Jul 29, 2023

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file name :

 

AdobeLogs_20230729_132543_921-mac-GS.zxp

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Adobe Employee ,
Jul 30, 2023 Jul 30, 2023

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Hi @J Gold

Looks like you missed to attach the link here. Could you please check again?

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New Here ,
Mar 10, 2024 Mar 10, 2024

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Thanks I have sent this now a few times from the crasj error report window

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