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Acrobat crashing in AVD environment

Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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I am supporting a client using Azure Virtual Desktop and Acrobat Pro.  Acrobat seems to be crashing when my client (CPA) is viewing large documents or leaving the document open and alone after a period of time.

 

I reinstalled Acrobat Pro using the cleaner tool.

 

What can I do to narrow down the issue?

 

I've enabled the option to Send Reports and done that.

 

Anyone have experience with Acrobat and using it in a virtual desktop environment?

 

I attached a sysinfo file for troubleshooting...

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General troubleshooting

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