Acrobat Crashing/Unresponsive on New Devices

[mason_0964]

My company currently has 10-12 frequent Adobe Acrobat users, utilizing either standard Reader or Acrobat Standard/Pro. These versions are all freshly installed, updated, and running on brand new Dell business laptops.

We are dealing with consistent performance issues that are affecting the users ability to work effeciently. We are seeing frequent freezing, unresponsiveness to actions like signing, 60-120 seconds to save files (locally and on network shares), and even crashing.

We have performed fresh installations on a few devices, and performance improves for a short amount of time before quickly returning to being poor. 

We have tried adjusting page view settings, signature verification settings, and other recommendations from previous posts to no avail. An important thing to note is that the enhanced security options are enforced by group policy, so we cannot troubleshoot disabling any of those. 

Any advice would be appreciated, we currently have a support case open ADB-42466609-T1P4 however this has been very unhelpful so far, only providing basic troubleshooting steps we have already tried. 

Thanks everyone,

[creative explorer]

@mason_0964 check to see if everyoone is using the 'new Acrobat' interface? View - Disable new Acrobat (if this is shown, that means they are using the new Acrobat' - The new interface maybe the issue... go ahead, and 'Disable new Acrobat', and see if that helps

[mason_0964]

Thank you for the reply,

Unfortunately we have tried disabling "new acrobat" to no effect. 

[Ralph O'Brien]

This has been an ongoing issue for years and I really don't think Adobe has a solution.  This may be a problem outside of their control which is why they have not been able to resolve.  I have researched this problem for many years and none of the fixes work.  The fact that it occurs on a brand new modern PC really does say a lot about the product.  I suspect it is an issue with an application plugin but in order for the plugin to install they must be approved by Adobe.  Adobe needs to completely start from scratch with Adobe or they are going to lose their market share to competitors.