Acrobat crashing when attempting to read forms with NVDA

[KTdid.]

Acrobat crashes immediatiely when reading checkboxes and radio buttons with NVDA. 

This has been ocurring for at least two days as of August 20, 2025.

For NVDA users, this means they cannot read or fillout accessible PDF forms. For me, this means I cannot test the accessible PDF forms I am creating. This is critical to debug.

[Meenakshi Negi]

Hi KTdid.,

Thank you for reaching out, and sorry about the trouble caused.

Please try the troubleshooting steps suggested in the following help document: https://adobe.ly/45YsfY1. 

Please confirm if this happens with a particular PDF or with all. You may try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/4lIb7KX).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3JnRwSM.

If the issue still occurs, please collect the logs using the diagnostic tool and share the log ID here.

Feel free to let us know if you need any help.

Thanks,

Meenakshi

[KTdid.]

The crash is ocuring with many documents. I created many versions to determine if the intial document or a specific tag scenario in a doucment was the issue. The issue is Acrobat.

I'll try some of the troubleshooting. Thanks.

[Thom Parker]

I would suggest you post this to an NVDA specific forum, and/or speak with an accessibility expert. Problems with the NVDA screen reader and Acrobat are widely reported. I've seen some posted solutions, such as changing Acrobat preferences. I am not an accessibility export and don't know if any of the solutions work, or are the same as what you are seeing.  

[KTdid.]

I am an accessible document creator/remediator. I've posted in accessible document specialists group to see if others are experiencing this as well. I've tried all of the Adobe suggestions thus far, so I suppose it is time to post to an NVDA forum. My preferences haven't changed in years so that shouldn't be a cause. Thanks!

[KTdid.]

I updated Acrobat, updated Windows, updated Parallels, "repaired" Acrobat. Still the same issue.

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Available Physical Memory: 2944464 KB
Available Virtual Memory: 135286664240 KB
BIOS Version: PRLS - 1
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.26100.1 (WinBuild.160101.0800)
Creation Date: 2025/08/20
Creation Time: 10:55:12 PM
Default Mail:
Display Detail:
Screen Width: 5984
Screen Height: 3238
Number of Monitors: 1
Number of Mouse Buttons: 8
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: Yes
Graphics Card:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 25.1.20630.0
Creation Date: 2025/08/14
Creation Time: 10:14:58 PM
Locale: English (United States)
Monitor:
Name: Parallels Display Adapter (WDDM)
Resolution: 5984 x 3238 x 30
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.26100
Page File Space: 8959280 KB
Processor: Intel64 Family 6 Model 158 Stepping 13 GenuineIntel ~2304 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: Yes
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: Yes
System Name: KTDID
Temporary Directory: C:\Users\KATIED~1\AppData\Local\Temp\acrobat_sbx\
Time Zone: Eastern Standard Time
Total Physical Memory: 8369456 KB
Total Virtual Memory: 137438953344 KB
User Name: katiediduch

Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Accessibility.api
Version: 25.1.20630.0
Creation Date: 2025/08/14
Creation Time: 10:15:20 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 25.1.20630.0
Creation Date: 2025/08/14
Creation Time: 10:15:20 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api
Version: 25.1.20630.0
Creation Date: 2025/08/14
Creation Time: 10:15:20 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 25.1.20630.0
Creation Date: 2025/08/14
Creation Time: 10:15:20 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api
Version: 25.1.20630.0
Creation Date: 2025/08/14
Creation Time: 10:15:20 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 25.1.20577.0
Creation Date: 2025/07/15
Creation Time: 6:44:28 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\weblink.api
Version: 25.1.20630.0
Creation Date: 2025/08/14
Creation Time: 10:15:20 PM

[Ayush_Jain003]

Hi @KTdid. 

Thank you for reaching out to us.

To help us investigate the issue further, could you provide the steps that led to the crash?
If possible, sharing the document that consistently causes the crash would also be very helpful.

Looking forward to your response.

Regards,
Ayush Jain

[KTdid.]

Hi. The crash happens with any interactive PDF exported from InDesign that contains a checkbox or radio button. I have created brand new documents with only one checkbox  on the page and this will cause the crash.  (I have been sending reports to Adobe that include my email address and have received no response.) Thanks!

[AnandSri]

Hello @KTdid

I hope you are doing well, and we are sorry for the trouble.

Thank you for sharing the workflow. Could you please collect the logs and share them with us here, as well as the sample files as requested by the Product Engineer?

To collect the logs, download and run the Log Collector tool. Make sure to select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

Thanks for your time and cooperation.

Anand Sri. (edited response)

Meet Acrobat Studio

[KTdid.]

Hi. Yes — I included the logs as they were requested yesterday in an earlier post in this thread. I see that you're requesting them a different way…I will collect them.

[KTdid.]

I followed the instructions to collect logs via "Using Windows error reporting to collect Acrobat/Reader crash dumps" (as you can see in the attached screenshot). However, after multiple Acorbat crashes, there are zero crash dump logs available.

Noting: I used the Adobe Crash Reporter many times over the last few days and have received no response to the email address provided, but I hope those reports along with the one previsouly post here can be useful?

Here is an InDesign file and PDF of one document that simply contains one interactive checkbox: Checkbox Read with NVDA Crashes Acrobat.zip

[AnandSri]

Hello @KTdid.

Thank you for sharing the details, we will get this checked and investigated, and will share an update here soon.

Thanks for your cooperation.

~Anand Sri.

[KTdid.]

Much appreciated!

[AnandSri]

Hello @KTdid.

I hope you are doing well. I have requested some information and sent an email to the address you used to log in to the community. Please check your email inbox and share the information.

Thanks,

Anand Sri.

[AnandSri]

Hello @KTdid.

I hope you are doing well. We have sent you an email requesting some additional details. Kindly check the email and share the details.

Thanks,

Anand Sri.