Acrobat Crashing

New Here ,
Jul 03, 2022 Jul 03, 2022

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Hello Everyone

 

i subscribed to a yearly plan and started to face issue with my Adobe Acrobat Pro DC with every file i open and everytime the same happening It's taking to long to read and sometimes giving error message then i have to force close the app and open again it's embarecing me infront of my clients looks like i'm using cracked version and i already paid 359.88 $ to not face such issue, i'm using new Apple Mac M1 new desktop and i have no issues with any other apps.

 

please help me solve this issue below screenshot for what's happening

 

 

IMG_4246-min.pngIMG_4247-min.png

TOPICS
Crash or freeze , General troubleshooting

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Please reboot the computer once and launch the Acrobat DC application and go to Acrobat DC > Preferences > Reading > Under Screen reader option, Page vs document, select 'Read only the currently visible page' > Click OK and reboot the application and check.

 

Also, make sure you have the recent version 22.1.20142 of the application installed. Go to Help > Check for updates and reboot the computer once.

 

What is the workflow/steps you are doing that lead you to I/O Error?

 

We are here for help, just need more info.

 

Regards

Amal

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