Acrobat DC 2015 Crashes when Edit Selected

New Here ,
Apr 21, 2022 Apr 21, 2022

Copy link to clipboard

Copied

I have followed the common topics and updated, repaired and even reinstalled the application, but to no avail. It opens fine but as soon as you ask it to 'edit' it under goes page reconition and then crashes. 

 

Cannot contact Adobe support ? They seem non existant unless you want to buy a new plan or such. 

Really frustrated. 

Views

73

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Apr 29, 2022 Apr 29, 2022
The problem was related to the plug-ins this link corrected the problem  ; Could not access the recognition service when attempting OCR on Windows (adobe.com)

Likes

Translate

Translate
Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

Copy link to clipboard

Copied

Hi Nic

 

Hope you are doing well and sorry for the trouble.

 

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

 

Also, try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Note: Adobe Acrobat 2015 is an EOL application for more info, please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2015-reader-2015.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2022 Apr 29, 2022

Copy link to clipboard

Copied

LATEST

The problem was related to the plug-ins this link corrected the problem  ;

 

Could not access the recognition service when attempting OCR on Windows (adobe.com)

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines