Acrobat DC(64-bit) closes when using save as

New Here ,
Jul 27, 2022 Jul 27, 2022

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I have a new windows 11 machine, was having no issues then all of a sudden when I try to save a document using the save as and it brings up the file explore the whole program just closes. no error report no information.  I've unistalled and reinstalled works fine for a time or two then same thing.  I can use the registry editor workaround and that again works for a time or two then back to it.  any ideas?  this only started a few weeks back.

TOPICS
Crash or freeze , Edit and convert PDFs , General troubleshooting , Standards and accessibility

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hi Arthurt,

 

Thank you for reaching out.

 

Would you mind sharing the Acrobat and OS version you use on the machine?

Ensure that the application is updated to the latest version.

It would be helpful if you could share the video of the issue.

 

Try once creating a new user profile and installing an application there.

Check if you experience the issue.

 

Thanks,

Meenakshi

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