• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat DC activation error - subscription expired

Community Beginner ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

Hi there,

 

i get this error on a daily basis: "subscription expired"

2021-06-01 09_07_43.png

After clicking "activate", i get the error message: "no internet connection":

2021-06-01 09_07_56.png

I tried signing in and out, tried a repair installation, none of this helped.

Sometimes closing acrobat helped to sign in on next start of acrobat.

 

Please help, this is annoying.

 

TOPICS
General troubleshooting

Views

510

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

I wonder if a firewall is blocking the communication with Adobe. If there's anything more you can tell us about your system/network that might be blocking communication, let us know and we'll try to help.

My best,

Dave

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 02, 2021 Jun 02, 2021

Copy link to clipboard

Copied

Hi Dave!

Thanks for your quick and precise reply!

 

my system: updated win10 x64. Firewall is eset internet security, but problem persists when inactive, even when unistalled. Tried that already. But i would rule out the firewall as problem, because sometimes after closing an starting Acrobat again, it works. I just checked my firwall rules and log again: nothing is blocked.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 27, 2022 Apr 27, 2022

Copy link to clipboard

Copied

LATEST

The problem still persists since first post, but i arranged with it. Even after new system installation. The problem ist getting more annoying. A minute ago i tried to export a PDF to JPGs, i got a popup inside acrobat "to upgrade my DC". I clicked the button an got to this Webpage:

2022-04-27 10_27_51-Original-Software – Adobe.png

I says my installation is illegal and not original. Thanks for that!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines