Acrobat DC activation error - subscription expired

New Here ,
Jun 01, 2021 Jun 01, 2021

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Hi there,

 

i get this error on a daily basis: "subscription expired"

2021-06-01 09_07_43.png

After clicking "activate", i get the error message: "no internet connection":

2021-06-01 09_07_56.png

I tried signing in and out, tried a repair installation, none of this helped.

Sometimes closing acrobat helped to sign in on next start of acrobat.

 

Please help, this is annoying.

 

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General troubleshooting

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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I wonder if a firewall is blocking the communication with Adobe. If there's anything more you can tell us about your system/network that might be blocking communication, let us know and we'll try to help.

My best,

Dave

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New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi Dave!

Thanks for your quick and precise reply!

 

my system: updated win10 x64. Firewall is eset internet security, but problem persists when inactive, even when unistalled. Tried that already. But i would rule out the firewall as problem, because sometimes after closing an starting Acrobat again, it works. I just checked my firwall rules and log again: nothing is blocked.

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New Here ,
Apr 27, 2022 Apr 27, 2022

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The problem still persists since first post, but i arranged with it. Even after new system installation. The problem ist getting more annoying. A minute ago i tried to export a PDF to JPGs, i got a popup inside acrobat "to upgrade my DC". I clicked the button an got to this Webpage:

2022-04-27 10_27_51-Original-Software – Adobe.png

I says my installation is illegal and not original. Thanks for that!

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