Hello. I just started IT Support with my company. I have a user who is trying to sign into Acrobat DC so she can sign and encrypt PDFs. Her laptop is running Windows 10 Enterprise; her Acrobat Pro DC version is 2021.005.20060. When we try to click on "Sign In," however, the cursor briefly changes to a wristwatch, but she doesn't get a prompt to sign in. In fact, when I go to the "Help" menu, the drop-down shows a "Sign Out", and lists another user's account (our Network Engineer). If I click on "Sign Out," I get the pop-up, "Sorry, something went wrong - Are you connected to the Internet?" The computer is, in fact, connected to the company Wi-Fi. I have run through the Repair Tool, but it still doesn't allow to sign out. I have tried uninstalling and reinstalling Acrobat DC more than once, but when I launch Acrobat DC, the other username is already signed in somehow. How can we "reset" Acrobat DC on this computer so we can log the correct user in? Thank you.
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