Acrobat DC and MS Word just do not work together

Report · Feb 12, 2019

I am getting really frustrated at paying for a premium product which just does not work. Acrobat DC and MS Word will not interface and work together. The COM addin for Word has never worked for me, irrespective of what Word version of Acrobat DC version I have been using - that's several years now. And every time I switch it on, Word crashes and it has to be disabled again.

Equally, the Create PDF process in Acrobat DC never works for MS Word files. I've just tried again today for 12 Word docs and as usual I get an error message and an offer to run repair mode. Repair mode never works either - fails every time.

My questions are:

Why does this never work? Are there fundamental flaws in the interface between Word and Acrobat?
What can I do to make this work?
If it just won't work, how do I stop paying for essential basic functionality that I cannot access and is not fit for purpose?

I previously highlighted this by phone to Adobe support staff (maybe 2 years ago) and I ended up with a discounted CC subscription because the operator basically admitted that the two applications cannot be made to work together. Is this still the case? It can't possibly be!?

Genuinely sick of this.

My system configuration:

Windows 10 Pro 64-bit v10.0.17134 Build 17134

Office 365 Business - Word for Office 365 MSO (16.0.11231.20122) 32-bit

Acrobat DC: Continuous Release | Version 2019.010.20069

Report · Feb 15, 2019

Hi

Acrobat and Office 365 are very much compatible with each other. Please ensure that you have latest Acrobat version as well.

Please try troubleshooting steps mentioned in the link below and let us know if that works for you.

Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

Thanks

Tanvi

Report · Feb 15, 2019

I have followed the steps you mentioned and while it does switch on the COM add-in and I can create a PDF from within Word using the add-in (although Word has a great PDF Save As creation function of its own, rendering the add-in worthless), it does not address the fundamental problem.

When I attempt to create a PDF from within Acrobat DC by selecting a Word document, the process fails. I am offered repair mode to replace 'missing' PDFMaker files. This repair mode takes a few minutes and also fails to fix the problem.

I shouldn't have to offer solutions here, but ...could the issue be related to the use of MS accounts? I did notice that after I added the COM add-in, when I open some documents from clients, the Acrobat menu is not there, requiring me to activate the COM add-in again.

Report · Feb 15, 2019

Certainly, Acrobat uses the COM add-in. It talks to Word and asks it to use the add-in to do the job. So if it isn't loading reliably, that may be behind your issues. Sorry, don't know know WHY it would not load reliably.