Acrobat DC can only access cloud once after installation & log in.

[brian leeb30563692]

Hi all,

I have a problem on a new Dell Vostro NB with Windows 11. The Acrobat DC can only access cloud once after installation & log in. The cloud document cannot be seen ar "Home" after you close the Acobat DC or log out then log in the account. Does anyone experience similar issue?

[AkanchhaS]

Hi Brian,

Hope you are doing well.

Adobe Document Cloud services are accessible through Acrobat or Reader DC desktop application after signing in with your credential. 

Like other cloud services, the application will only sync with the Document Cloud web when you Sign In. Else, it won't display the content stored on Document Cloud.

The cloud document cannot be seen ar "Home" after you close the Acobat DC or log out then log in the account.

Are you saying that after logging out and logging in from Acrobat or even after closing or reopening, Document Cloud storage is not available in the Home tab?

If this is the case, then you may navigate to the following preferences setting and see if the related option is checked or not.

Open Acrobat>Edit>Preferences [Ctrl+K]>General> check "Show online storage when opening file" and "Show online storage when saving a file."

Thanks,

Akanchha

[brian leeb30563692]

Thank Akanchha,

I have tried log out then log in, turn on the preference to "Show online storage..". and still cannot access the cloud. When I type "scan" in the search dialog, it seems to looking for the cloud storage but it keep searching forever, screen shot attached. The only way I can open cloud storage is to uninstall/reinstall Acrobat DC. However, it can show the cloud storage once and will not able to access it when I close Acrobat and open again.

Adobe Document Cloud services are accessible through Acrobat or Reader DC desktop application after signing in with your credential. 

Like other cloud services, the application will only sync with the Document Cloud web when you Sign In. Else, it won't display the content stored on Document Cloud.

The cloud document cannot be seen ar "Home" after you close the Acobat DC or log out then log in the account.

Are you saying that after logging out and logging in from Acrobat or even after closing or reopening, Document Cloud storage is not available in the Home tab?

If this is the case, then you may navigate to the following preferences setting and see if the related option is checked or not.

Open Acrobat>Edit>Preferences [Ctrl+K]>General> check "Show online storage when opening file" and "Show online storage when saving a file."

Thanks,

Akanchha

By @AkanchhaS