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Acrobat DC Constantly Crashes

Chette62
Community Beginner ,
May 09, 2015 May 09, 2015

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I installed Acrobat DC without any issues through Creative Cloud on my Mac with OS X Yosemite 10.10.3.

However, when I open it, it will crash after about 10 seconds regardless if a file is open or not.

Are there any suggestions on how to fix this?

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Install update and subscribe to Acrobat

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bradh28114569
New Here ,
Jun 08, 2016 Jun 08, 2016

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Please help ASAP  Having same issue for a couple of weeks now and require for my job.  I cannot open Acrobat DC, as it quits unexpectedly every time.  Have reinstalled, restarted, etc. Software is up to date. 

Here is the log:

Process:           AdobeAcrobat [71030]
Path:              /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
Identifier:        com.adobe.Acrobat.Pro
Version:           15.016.20041 (15.016.20041)
Code Type:         X86-64 (Native)
Parent Process:    ??? [1]
Responsible:       AdobeAcrobat [71030]
User ID:           502

Date/Time:         2016-06-08 08:56:03.090 -0700
OS Version:        Mac OS X 10.11.5 (15F34)
Report Version:    11
Anonymous UUID:    97ECB7C1-5C4A-5FDB-0390-9E81B1E454FE

Sleep/Wake UUID:   B1919000-A68E-4FC2-8628-AD5225ED8FF2

Time Awake Since Boot: 260000 seconds

Time Since Wake:   1700 seconds

System Integrity Protection: enabled

Crashed Thread:    0  Dispatch queue: com.apple.main-thread

Exception Type:    EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:   KERN_PROTECTION_FAILURE at 0x00007fff597d5928
Exception Note:    EXC_CORPSE_NOTIFY

VM Regions Near 0x7fff597d5928:

MALLOC_TINY        00007fe694300000-00007fe694900000 [ 6144K] rw-/rwx SM=PRV 
--> STACK GUARD        00007fff55fd6000-00007fff597d6000 [ 56.0M] ---/rwx SM=NUL  stack guard for thread 0
Stack              00007fff597d6000-00007fff59fd6000 [ 8192K] rw-/rwx SM=PRV  thread 0

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   libunwind.dylib          0x00007fff93badb2e libunwind::UnwindCursor<libunwind::LocalAddressSpace, libunwind::Registers_x86_64>::setInfoBasedOnIPRegister(bool) + 34
1   libunwind.dylib          0x00007fff93badb02 unw_init_local + 138
2   libunwind.dylib          0x00007fff93bad95e _Unwind_RaiseException + 70
3   libc++abi.dylib          0x00007fff9c2dbc01 __cxa_throw + 104
4   com.adobe.Acrobat.framework  0x000000010746083a 0x105c32000 + 25356346
5   com.adobe.Acrobat.framework  0x0000000105c4ade7 0x105c32000 + 101863
6   com.adobe.Acrobat.framework  0x0000000105c4ac42 0x105c32000 + 101442
7   com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
8   com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
9   com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
10  com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
11  com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
12  com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
13  com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
14  com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
15  com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
16  com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
17  com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
18  com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
19  com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
20  com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
21  com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
22  com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
23  com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
24  com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
25  com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
26  com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
27  com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
28  com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
29  com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
30  com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
31  com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
32  com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
33  com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
34  com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
35  com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
36  com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
37  com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
38  com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
39  com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
40  com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
41  com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
42  com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
43  com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
44  com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
45  com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
46  com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
47  com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
48  com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
49  com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
50  com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
51  com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
52  com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
53  com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
54  com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
55  com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
56  com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
57  com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
58  com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
59  com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
60  com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
61  com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
62  com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
63  com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
64  com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
65  com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
66  com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
67  com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
68  com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
69  com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
70  com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
71  com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
72  com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
73  com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
74  com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
75  com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
76  com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
77  com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
78  com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
79  com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
80  com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
81  com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
82  com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
83  com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
84  com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
85  com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
86  com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
87  com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
88  com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
89  com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
90  com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
91  com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
92  com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
93  com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
94  com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
95  com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
96  com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
97  com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
98  com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
99  com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
100 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
101 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
102 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
103 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
104 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
105 com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
106 com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
107 com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
108 com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
109 com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
110 com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
111 com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
112 com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
113 com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
114 com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
115 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
116 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
117 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
118 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
119 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
120 com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
121 com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
122 com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
123 com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
124 com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
125 com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
126 com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
127 com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
128 com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
129 com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
130 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
131 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
132 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
133 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
134 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
135 com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
136 com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
137 com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
138 com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
139 com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
140 com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
141 com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
142 com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
143 com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
144 com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
145 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
146 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
147 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
148 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
149 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
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159 com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
160 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
161 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
162 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
163 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
164 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
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212 com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
213 com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
214 com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
215 com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
216 com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
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218 com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
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220 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
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476 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
477 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
478 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
479 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
480 com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
481 com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
482 com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
483 com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
484 com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
485 com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
486 com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
487 com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
488 com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
489 com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
490 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
491 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
492 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
493 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
494 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
495 com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
496 com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937
497 com.adobe.Acrobat.framework  0x000000010639dae1 0x105c32000 + 7781089
498 com.adobe.Acrobat.framework  0x000000010639dccc 0x105c32000 + 7781580
499 com.adobe.Acrobat.framework  0x0000000105f2109c 0x105c32000 + 3076252
500 com.adobe.Acrobat.framework  0x000000010742c84b 0x105c32000 + 25143371
501 com.adobe.Acrobat.framework  0x0000000105c4ad53 0x105c32000 + 101715
502 com.adobe.Acrobat.framework  0x0000000105c4bf37 0x105c32000 + 106295
503 com.adobe.Acrobat.framework  0x0000000107477cac 0x105c32000 + 25451692
504 com.adobe.Acrobat.framework  0x00000001074a132e 0x105c32000 + 25621294
505 com.adobe.Acrobat.framework  0x000000010629f810 0x105c32000 + 6739984
506 com.adobe.Acrobat.framework  0x0000000106910d22 0x105c32000 + 13495586
507 com.adobe.Acrobat.framework  0x0000000105c8c160 0x105c32000 + 368992
508 com.adobe.Acrobat.framework  0x0000000105cb8d5d 0x105c32000 + 552285
509 com.adobe.Acrobat.framework  0x0000000105f0448b 0x105c32000 + 2958475
510 com.adobe.Acrobat.framework  0x0000000105efe211 0x105c32000 + 2933265
511 com.adobe.Acrobat.framework  0x000000010639e219 0x105c32000 + 7782937

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0   libsystem_kernel.dylib   0x00007fff8f3d0efa kevent_qos + 10
1   libdispatch.dylib        0x00007fff8b401165 _dispatch_mgr_invoke + 216
2   libdispatch.dylib        0x00007fff8b400dcd _dispatch_mgr_thread + 52

Thread 2:: Dispatch queue: NSOperationQueue 0x7fe694260970 :: NSOperation 0x7fe694260d20 (QOS: USER_INTERACTIVE)

0   libsystem_kernel.dylib   0x00007fff8f3d010a __semwait_signal + 10
1   libsystem_c.dylib        0x00007fff97c1dd17 nanosleep + 199
2   com.apple.Foundation     0x00007fff996f1c65 +[NSThread sleepForTimeInterval:] + 156
3   com.adobe.Acrobat.framework  0x0000000106c26ba9 0x105c32000 + 16731049
4   com.apple.Foundation     0x00007fff99650c7a -[__NSOperationInternal _start:] + 654
5   com.apple.Foundation     0x00007fff9964cc64 __NSOQSchedule_f + 194
6   libdispatch.dylib        0x00007fff8b3fb40b _dispatch_client_callout + 8
7   libdispatch.dylib        0x00007fff8b40003b _dispatch_queue_drain + 754
8   libdispatch.dylib        0x00007fff8b406707 _dispatch_queue_invoke + 549
9   libdispatch.dylib        0x00007fff8b3fed53 _dispatch_root_queue_drain + 538
10  libdispatch.dylib        0x00007fff8b3feb00 _dispatch_worker_thread3 + 91
11  libsystem_pthread.dylib  0x00007fff8c49d4de _pthread_wqthread + 1129
12  libsystem_pthread.dylib  0x00007fff8c49b341 start_wqthread + 13

Thread 3:

0   libsystem_kernel.dylib   0x00007fff8f3cfdb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib  0x00007fff8c49e728 _pthread_cond_wait + 767
2   com.adobe.AGM            0x000000010836e710 AGMMessageQueueImpl::Pull() + 68
3   com.adobe.AGM            0x000000010836e64d AGMWorkQueueTask::operator()() + 73
4   com.adobe.AGM            0x00000001086fb4f5 boost::(anonymous namespace)::thread_proxy(void*) + 127
5   libsystem_pthread.dylib  0x00007fff8c49d99d _pthread_body + 131
6   libsystem_pthread.dylib  0x00007fff8c49d91a _pthread_start + 168
7   libsystem_pthread.dylib  0x00007fff8c49b351 thread_start + 13

Thread 4:

0   libsystem_kernel.dylib   0x00007fff8f3cfdb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib  0x00007fff8c49e728 _pthread_cond_wait + 767
2   com.adobe.AGM            0x000000010836e710 AGMMessageQueueImpl::Pull() + 68
3   com.adobe.AGM            0x000000010836e64d AGMWorkQueueTask::operator()() + 73
4   com.adobe.AGM            0x00000001086fb4f5 boost::(anonymous namespace)::thread_proxy(void*) + 127
5   libsystem_pthread.dylib  0x00007fff8c49d99d _pthread_body + 131
6   libsystem_pthread.dylib  0x00007fff8c49d91a _pthread_start + 168
7   libsystem_pthread.dylib  0x00007fff8c49b351 thread_start + 13

Thread 5:

0   libsystem_kernel.dylib   0x00007fff8f3cfdb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib  0x00007fff8c49e728 _pthread_cond_wait + 767
2   com.adobe.AGM            0x000000010836e710 AGMMessageQueueImpl::Pull() + 68
3   com.adobe.AGM            0x000000010836e64d AGMWorkQueueTask::operator()() + 73
4   com.adobe.AGM            0x00000001086fb4f5 boost::(anonymous namespace)::thread_proxy(void*) + 127
5   libsystem_pthread.dylib  0x00007fff8c49d99d _pthread_body + 131
6   libsystem_pthread.dylib  0x00007fff8c49d91a _pthread_start + 168
7   libsystem_pthread.dylib  0x00007fff8c49b351 thread_start + 13

Thread 6:

0   libsystem_kernel.dylib   0x00007fff8f3d05e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib  0x00007fff8c49d578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib  0x00007fff8c49b341 start_wqthread + 13

Thread 7:

0   libsystem_kernel.dylib   0x00007fff8f3d05e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib  0x00007fff8c49d578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib  0x00007fff8c49b341 start_wqthread + 13

Thread 8:

0   libsystem_kernel.dylib   0x00007fff8f3d05e2 __workq_kernreturn + 10
1   libsystem_pthread.dylib  0x00007fff8c49d578 _pthread_wqthread + 1283
2   libsystem_pthread.dylib  0x00007fff8c49b341 start_wqthread + 13

Thread 9:

0   libsystem_kernel.dylib   0x00007fff8f3cfdb6 __psynch_cvwait + 10
1   libsystem_pthread.dylib  0x00007fff8c49e728 _pthread_cond_wait + 767
2   com.adobe.Acrobat.framework  0x0000000106094bcb 0x105c32000 + 4598731
3   com.adobe.Acrobat.framework  0x0000000106085531 0x105c32000 + 4535601
4   com.adobe.Acrobat.framework  0x0000000106ccb0ab 0x105c32000 + 17404075
5   com.adobe.Acrobat.framework  0x0000000106081052 0x105c32000 + 4517970
6   com.adobe.Acrobat.framework  0x000000010608f604 0x105c32000 + 4576772
7   libsystem_pthread.dylib  0x00007fff8c49d99d _pthread_body + 131
8   libsystem_pthread.dylib  0x00007fff8c49d91a _pthread_start + 168
9   libsystem_pthread.dylib  0x00007fff8c49b351 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x00007fff7d0cf140  rbx: 0x00007fff597d65f0  rcx: 0x0000000000000020  rdx: 0xffffffffffffffc8

  rdi: 0x00007fff597d65f0  rsi: 0x00000000ffffffff  rbp: 0x00007fff597d6170  rsp: 0x00007fff597d5930

   r8: 0x0000000000000008   r9: 0x00000000e0000000  r10: 0x0000000000000002  r11: 0x00000000000004a0

  r12: 0x00007fe694088510  r13: 0x2000f872f13f8606  r14: 0x0000000000000000  r15: 0x00007fff597d61a0

  rip: 0x00007fff93badb2e  rfl: 0x0000000000010206  cr2: 0x0000000106092130

 

Logical CPU: 0
Error Code:  0x02000131
Trap Number: 133

Binary Images:

   0x105c2a000 -    0x105c2afff +com.adobe.Acrobat.Pro (15.016.20041 - 15.016.20041) <89FD27AE-19C1-32AC-AD60-56BF734C7A87> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/MacOS/AdobeAcrobat
   0x105c32000 -    0x107de8ff7 +com.adobe.Acrobat.framework (15.016.20041 - 15.016.20041) <980F920B-726F-342D-A5CA-6092585F8880> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/Acrobat.framework/Versions/A/Acrobat
   0x108149000 -    0x108197ff7  libstdc++.6.dylib (104.1) <76E2AFB1-07E5-3F19-B692-F6E21B7E470D> /usr/lib/libstdc++.6.dylib
   0x108202000 -    0x108347ff7 +com.adobe.ACE (AdobeACE 2.20.02.35095 - 2.20.02.35095) <0D9CF542-5478-3F23-AE5A-66FCB616876D> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
   0x108361000 -    0x1088a9ffb +com.adobe.AGM (AdobeAGM 4.30.61.1 - 4.30.61.1) <B27CA9A0-D1F2-35AF-9DD5-2572FCA380E5> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
   0x108d8d000 -    0x108da9ff3 +com.adobe.BIB (AdobeBIB 1.2.03.35525 - 1.2.03.35525) <76200AAC-1D4E-3D6E-B7A5-65E6DE6D8865> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
   0x108db5000 -    0x10909affb +com.adobe.CoolType (AdobeCoolType 5.14.05.35525 - 5.14.05.35525) <622B8A15-EB59-311F-A94F-56B964BF6943> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
   0x1090e5000 -    0x1090e8fff +com.adobe.AdobeCrashReporter (7.2 - 7.2.3) <F09CBDBF-D0F2-3E8B-A039-EC311CD1CCA1> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
   0x10ce16000 -    0x10ce25ff7  libSimplifiedChineseConverter.dylib (68) <DCFEA0D3-593E-3E5C-B311-53B8ACF8A318> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
   0x10cea4000 -    0x10ceb6fff  libTraditionalChineseConverter.dylib (68) <62CEE84C-366B-3E43-821B-EE072DBF33D7> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
   0x10d079000 -    0x10d08dfe3  libCGInterfaces.dylib (317.9) <5079DE4F-3717-32FF-B76A-77F53236D17D> /System/Library/Frameworks/Accelerate.framework/Frameworks/vImage.framework/Versions/A/Libraries/libCGInterfaces.dylib
   0x10d0ba000 -    0x10d0dcff7  libKoreanConverter.dylib (68) <F29010B7-FABC-3CDA-95F5-85DC12B6C91B> /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
   0x10d0e1000 -    0x10d0e3ff7  com.apple.textencoding.unicode (3.0 - 3.0) <B8CEE380-5919-3519-8088-119C65562EE9> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
   0x10d10b000 -    0x10d127ff7  libJapaneseConverter.dylib (68) <D80D1583-1F6F-32A5-A683-F504A0DF973A> /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
   0x10d522000 -    0x10d542fff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.9.0.33931 - 3.9.0.33931) <65387A02-D376-37E3-8CE3-840574200716> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
   0x1175d6000 -    0x11791eff3 +com.adobe.AcrobatPlugin.EScript (15.010.20060 - 15.010.20060) <5358A857-F719-3711-9FFF-07FBD281309A> /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Plugins/EScript.acroplugin/Contents/MacOS/EScript
0x7fff6ea47000 - 0x7fff6ea7e25f  dyld (360.22) <A468D85E-D8D6-3461-8C99-49D3B9ACFC63> /usr/lib/dyld
0x7fff8aa53000 - 0x7fff8aaaffff  libTIFF.dylib (1450) <14EB7C03-7DDA-3276-BAC5-D597913AC9C4> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x7fff8aab7000 - 0x7fff8aac2fff  libGL.dylib (12.1) <70D51643-04AC-3400-8F11-A6FC25985289> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff8ab02000 - 0x7fff8ab55ff7  libc++.1.dylib (120.1) <8FC3D139-8055-3498-9AC5-6467CB7F4D14> /usr/lib/libc++.1.dylib
0x7fff8ab7f000 - 0x7fff8abcfff7  com.apple.Symbolication (1.4 - 58044) <F70BF765-FBE9-3F1E-85CA-BB2F8E53E8C2> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication
0x7fff8abd0000 - 0x7fff8ac0eff7  libGLImage.dylib (12.1) <BB1F1A93-5101-3906-AB17-8D83FCB200F9> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff8acf0000 - 0x7fff8ad1bffb  libarchive.2.dylib (33.20.2) <6C370A21-63FD-3A68-B4B3-5333F24B770B> /usr/lib/libarchive.2.dylib
0x7fff8ad2f000 - 0x7fff8ad4aff7  libCRFSuite.dylib (34) <078B4CD8-6A8C-3067-B2BA-0C2A0BAB8AC3> /usr/lib/libCRFSuite.dylib
0x7fff8ae1e000 - 0x7fff8afcafff  com.apple.avfoundation (2.0 - 1046.9.11) <399D8273-E3CD-3358-9B80-64E6A5CBE278> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff8afcb000 - 0x7fff8afcbfff  libenergytrace.dylib (10.40.1) <0A491CA7-3451-3FD5-999A-58AB4362682B> /usr/lib/libenergytrace.dylib
0x7fff8b0d2000 - 0x7fff8b0d5fff  com.apple.Mangrove (1.0 - 1) <2D86B3AD-64C3-3BB4-BC66-1CFD0C90E844> /System/Library/PrivateFrameworks/Mangrove.framework/Versions/A/Mangrove
0x7fff8b325000 - 0x7fff8b33efff  com.apple.openscripting (1.7.1 - 169.1) <36EBF6A7-334A-3197-838F-E8C7B27FCDBB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x7fff8b3e1000 - 0x7fff8b3f8ff7  libsystem_coretls.dylib (83.40.5) <C90DAE38-4082-381C-A185-2A6A8B677628> /usr/lib/system/libsystem_coretls.dylib
0x7fff8b3f9000 - 0x7fff8b426fff  libdispatch.dylib (501.40.12) <C7499857-61A5-3D7D-A5EA-65DCC8C3DF92> /usr/lib/system/libdispatch.dylib
0x7fff8b4c1000 - 0x7fff8b4e3ff7  com.apple.Sharing (442.13.6 - 442.13.6) <DDD2811C-6ECB-32F2-8EE1-69BF9657B4A8> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff8b5ee000 - 0x7fff8ba64fff  com.apple.CoreFoundation (6.9 - 1258.1) <943A1383-DA6A-3DC0-ABCD-D9AEB3D0D34D> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff8bae0000 - 0x7fff8bbb9fff  com.apple.CoreMedia (1.0 - 1731.15.204) <4BFDD68E-9411-3358-8679-BB3EDA94F9A2> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
0x7fff8bbbe000 - 0x7fff8befefff  com.apple.WebKit (11601 - 11601.6.17) <F54752A4-B5AA-3993-BA9A-83F4B3AA176E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff8c159000 - 0x7fff8c44efff  com.apple.HIToolbox (2.1.1 - 807.2) <36413C45-36AF-34EF-9C0E-F18B31D1E565> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7fff8c49a000 - 0x7fff8c4a3ff7  libsystem_pthread.dylib (138.10.4) <3DD1EF4C-1D1B-3ABF-8CC6-B3B1CEEE9559> /usr/lib/system/libsystem_pthread.dylib
0x7fff8c4a4000 - 0x7fff8c93fffb  com.apple.GeoServices (1.0 - 1151.49.1) <2D887517-B73D-30FF-91DC-AF6AD91F96B9> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices
0x7fff8ca86000 - 0x7fff8cb2afff  com.apple.Bluetooth (4.4.5 - 4.4.5f3) <141F2C36-70B6-32D3-A556-7A605832CDB3> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff8cbb3000 - 0x7fff8cbfeff7  com.apple.CoreMediaIO (703.0 - 4791) <2FAE3CC1-145C-37AB-A836-E5D93A02BA23> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
0x7fff8cbff000 - 0x7fff8cc44ff7  com.apple.coreservices.SharedFileList (24.4 - 24.5) <1D2AD77B-778F-3253-A295-3D0A32A8121C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList
0x7fff8d529000 - 0x7fff8d5d9fe7  libvMisc.dylib (563.5) <6D73C20D-D1C4-3BA5-809B-4B597C15AA86> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x7fff8d5da000 - 0x7fff8d5e3ff7  com.apple.CommonAuth (4.0 - 2.0) <4B8673E1-3697-3FE2-8D30-AC7AC5D4F8BF> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x7fff8d612000 - 0x7fff8d704ff7  libiconv.2.dylib (44) <F05A0A5A-92A9-3668-8F20-F27CBDA26BE9> /usr/lib/libiconv.2.dylib
0x7fff8d9bb000 - 0x7fff8dd50fdb  com.apple.vImage (8.0 - 8.0) <4BAC9B6F-7482-3580-8787-AB0A5B4D331B> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x7fff8dd51000 - 0x7fff8ddc0fff  com.apple.datadetectorscore (7.0 - 460) <FA46DEE8-B25B-3E84-B067-6A31193A0885> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCore
0x7fff8ddc1000 - 0x7fff8dde5fff  libJPEG.dylib (1450) <1775E59E-D82C-3F7A-8E4F-B0C13F88F691> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff8dde6000 - 0x7fff8de18ff7  libTrueTypeScaler.dylib (158.6) <469A7620-3B6F-3E06-80A7-8D89E5DD9C81> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff8df20000 - 0x7fff8df20fff  com.apple.CoreServices (728.12 - 728.12) <A4FFF004-53B0-3EAC-A13F-5416BFFD8886> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x7fff8df3a000 - 0x7fff8df3dfff  libspindump.dylib (197.1) <48F4C673-9F0C-38BE-B550-88241E812518> /usr/lib/libspindump.dylib
0x7fff8df3e000 - 0x7fff8df4cfff  com.apple.opengl (12.1.0 - 12.1.0) <BBC4458E-12FC-3C9B-BF7E-6985D61C7A67> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff8e7bd000 - 0x7fff8e80eff7  libcups.2.dylib (435.2) <91584A40-214D-33E8-A613-CE22289037C8> /usr/lib/libcups.2.dylib
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0x7fff9ea3f000 - 0x7fff9ea4aff7  libcommonCrypto.dylib (60075.50.1) <93732261-34B4-3914-B7A2-90A81A182DBA> /usr/lib/system/libcommonCrypto.dylib
0x7fff9ea83000 - 0x7fff9ea9afff  com.apple.ScriptingBridge (1.3.3 - 68) <13D01EBC-D01E-3054-8C3C-3989BCF6370A> /System/Library/Frameworks/ScriptingBridge.framework/Versions/A/ScriptingBridge
0x7fff9f048000 - 0x7fff9f157fe7  libvDSP.dylib (563.5) <9AB6CA3C-4F0E-35E6-9184-9DF86E7C3DAD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x7fff9fc38000 - 0x7fff9fc38fff  libOpenScriptingUtil.dylib (169.1) <AD0DAC8A-9849-3077-999F-9AEC6112BDAB> /usr/lib/libOpenScriptingUtil.dylib
0x7fff9fc72000 - 0x7fff9fc83fff  libcmph.dylib (6) <BA4BF2C6-7F4E-33B8-9DD7-619C9EB83ECF> /usr/lib/libcmph.dylib
0x7fff9fc87000 - 0x7fff9fc92fff  com.apple.CrashReporterSupport (10.11 - 718) <05892B57-F2CD-3C84-B984-0417F6B361DB> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/CrashReporterSupport
0x7fff9fc93000 - 0x7fffa08bcff7  com.apple.AppKit (6.9 - 1404.47) <F3411F6E-DD87-34D0-8C68-C69B2205E41D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fffa0903000 - 0x7fffa0905ff7  libsystem_configuration.dylib (802.40.13) <3DEB7DF9-6804-37E1-BC83-0166882FF0FF> /usr/lib/system/libsystem_configuration.dylib
0x7fffa0906000 - 0x7fffa0b8dff3  com.apple.CFNetwork (760.5.1 - 760.5.1) <EE9426D1-F11C-3DD4-AE08-EA29AEB27177> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fffa0b98000 - 0x7fffa0cc5ff3  com.apple.CoreText (352.0 - 494.11) <08E8640E-6602-3A00-BC28-94235FD311B4> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fffa0cc6000 - 0x7fffa0cd2fff  com.apple.SpeechRecognitionCore (2.2.7 - 2.2.7) <6BA06290-D4A3-351C-87F9-B61EF61FF055> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
0x7fffa0d3d000 - 0x7fffa0d6efff  com.apple.GSS (4.0 - 2.0) <B490333A-3B3E-397A-AD75-68846E9A9140> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fffa0d6f000 - 0x7fffa0e16fff  com.apple.LanguageModeling (1.0 - 1) <58C18A47-BDE7-3CBE-81C0-797029D170A1> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x7fffa0e95000 - 0x7fffa0ed6ff7  libGLU.dylib (12.1) <CD7A5916-3E3C-3EF3-A275-B281016B99CB> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x7fffa0f36000 - 0x7fffa0f37fff  libsystem_blocks.dylib (65) <1244D9D5-F6AA-35BB-B307-86851C24B8E5> /usr/lib/system/libsystem_blocks.dylib
0x7fffa0f38000 - 0x7fffa0f72fff  com.apple.QD (3.12 - 302) <0FE53180-2895-3D14-A1E7-F82DE1D106E1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x7fffa0fdd000 - 0x7fffa10ccfff  libxml2.2.dylib (29.7) <32BBF51E-B084-3FC2-AE9C-C008BE84102B> /usr/lib/libxml2.2.dylib

External Modification Summary:

  Calls made by other processes targeting this process:

task_for_pid: 2
thread_create: 0
thread_set_state: 0

  Calls made by this process:

task_for_pid: 0
thread_create: 0
thread_set_state: 0

  Calls made by all processes on this machine:

task_for_pid: 133407
thread_create: 0
thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=328.2M resident=0K(0%) swapped_out_or_unallocated=328.2M(100%)

Writable regions: Total=133.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=133.1M(100%)

                            VIRTUAL   REGION
REGION TYPE                    SIZECOUNT (non-coalesced)
===========                 =======  =======
ATS (font support)            32.7M    6
ATS (font support) (reserved)    8K    3     reserved VM address space (unallocated)
Activity Tracing              2048K    2
CG image                         4K    2
CG shared images               208K    7
CoreAnimation                   40K    6
CoreUI image data               76K    2
CoreUI image file              192K    6
Dispatch continuations        8192K    2
Kernel Alloc Once                8K    3
MALLOC                        59.0M   33
MALLOC guard page               32K    7
Memory Tag 242                  12K    2
Process Corpse Info           2048K    2
STACK GUARD                   56.0M   11
Stack                         12.1M   11
VM_ALLOCATE                     56K    9
__DATA                        29.6M  252
__IMAGE                        528K    2
__LINKEDIT                    97.0M   19
__TEXT                       231.1M  254
__UNICODE                      552K    2
mapped file                  219.0M   34
shared memory                 16.3M   12
===========                 =======  =======
TOTAL                        766.7M  665
TOTAL, minus reserved VM space   766.6M  665

Model: iMac14,2, BootROM IM142.0118.B13, 4 processors, Intel Core i5, 3.2 GHz, 16 GB, SMC 2.15f7

Graphics: NVIDIA GeForce GT 755M, NVIDIA GeForce GT 755M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463531323634485A2D314736453220

Memory Module: BANK 0/DIMM1, 4 GB, DDR3, 1600 MHz, 0x0198, 0x4B485831363030433953334C2F3447202020

Memory Module: BANK 1/DIMM1, 4 GB, DDR3, 1600 MHz, 0x0198, 0x4B485831363030433953334C2F3447202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.21.95.175.1a6)

Bluetooth: Version 4.4.5f3 17904, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD ST1000DM003, 1 TB

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: Back-UPS RS1000G FW:868.L3 -P.D USB FW:L3 -P

Thunderbolt Bus: iMac, Apple Inc., 23.10

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AshuMittal Adobe Employee
Adobe Employee ,
Jun 10, 2016 Jun 10, 2016

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In Response To bradh28114569

Hi @bradh28114569

Thanks for sharing the call stack. We have been able to identify the root cause and will be fixing this in our next update.

Meanwhile, a repair of the installation followed by reboot should fix this issue for you. Can you please try that and let us know?

Thanks,

-ashu

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matthewk93835763
New Here ,
Jun 10, 2016 Jun 10, 2016

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In Response To AshuMittal

No, the repair and reboot did not work. I’m really frustrated with the lack of follow-up regarding this issue. I need Adobe to do my job and it’s taking far too long to fix this issue. Please attend to this issue immediately and find a solution. In the meantime, do not charge me for this program until you fix it. Thank you.

Matt Kleinhenz

<admin: Removed Personal information>

The information contained in this email may be confidential information and is intended only for the use of the individual or entity named above. Any distribution or copying of this message is prohibited, except by the intended recipient. Attempts to intercept this message are in violation of 18 U.S.C. 2511(1) of the Electronic Communications Privacy Act (ECPA) which subjects the interceptor to fines, imprisonment and/or civil damages.

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AshuMittal Adobe Employee
Adobe Employee ,
Jun 12, 2016 Jun 12, 2016

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In Response To matthewk93835763

Hi Matt,

The repair and reboot suggestion was in reference to the last post by @bradh28114569 since the crash stack he shared points to an issue that should be resolved on repair.

Could you please share the steps for reproducing the crash you are encountering as well as the crash stack? You can send it to asmittal@adobe.com.

Thanks,

-ashu

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roxyk64111350
New Here ,
Jun 16, 2016 Jun 16, 2016

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In Response To AshuMittal

I just brought this today and mine crashes too. All you do is open a pdf and the crash occurs on its own with no warning or message.

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derrickr31035536
New Here ,
Jun 23, 2016 Jun 23, 2016

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In Response To roxyk64111350

Purchased 6 licenses for Adobe Acrobat DC 2015 last week for our users.

Have installed it on 4 computers, and so far it works on 3 of them.

On the 4th install, when we open it, it stays open for all of 3 seconds, then closes.

No error messages. Just closes. Have uninstalled/reinstalled it, and still have the same issue.

Works well on 3, but not the 4th.

Windows 7 Enterprise. We do have Adobe Reader X on all 4 machines.

Cannot keep it open long enough to see what version, but will assume it is the latest since it was purchased and downloaded in the last 7 days.

Any suggestions?

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Utkarsh_Negi
Participant ,
Jun 23, 2016 Jun 23, 2016

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In Response To derrickr31035536

Hello derrickr31035536​,

Well once you launch Adobe Acrobat, it takes you to the sign in screen. It seems to me that you are not able to get the screen to sign in so that you can get the acrobat working. In this case I'll suggest you to install Adobe Creative Cloud application, as that works as an application manager.

Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial

Please check that and let us know if that works

Regards

Utkarsh

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VayeateMX
New Here ,
Jul 12, 2016 Jul 12, 2016

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I am having the same issue and been trying to fix this as well.

I contacted Adobe before and it somehow fixed it via removing the "plug_ins" folder but doing so will make anyone using Adobe Acrobat function like Reader only. This is not a fix but a workaround and there are times that folder comes back. I even tried putting back one plug_in at a time to sort of pinpoint the issue and I am still in the process of doing so but eventually I require a fix from Adobe as i bought the product "full" so I would like to have it like so. I have Adobe Acrobat Standard DC (Classic) on Windows 10. So I was reading on this thread and will try these fixes/options later when I am in front of the PC i have it in...

1. Update Acrobat from itself and/or creative cloud.

2. Run As Administrator.

3. Delete /private/tmp/boost_interprocess

4. Make sure the following directories exist on your machine. If not, please create them:

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheAcro

C:\Users\USERNAME\AppData\Local\Adobe\Acrobat\DC\ToolsSearchCacheRdr

5. Use updater 15.006.30198 Planned update, July 12, 2016 — Acrobat and Adobe Reader Release Notes

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VayeateMX
New Here ,
Jul 13, 2016 Jul 13, 2016

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In Response To VayeateMX

Have done all the above actions and still having the same issue.

Update:

I might have fixed my problem. This is what I did step-by-step.

1) Prepare all items first.

     1.1) Download installer for the Adobe Acrobat DC version you have from here

               Download Pro or Standard versions of Acrobat DC, XI, or X

     1.2) Download Acrobat Cleaner from here:

               Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

     1.3) Prepare the serial number or the account you use to activate your Adobe Acrobat

     1.4) Take note of the installation folder where you installed Adobe Acrobat DC.

2) Uninstall Adobe Acrobat DC using the Creative Cloud app or from Control Panel.

3) Restart

4) Run the Acrobat Cleaner (from 1.2) and choose Acrobat when asked what to remove. Note that since you have uninstalled your Adobe Acrobat DC from earlier it will asked you what was the folder and use the information from 1.4.

5) Restart

6) Install Adobe Acrobat DC using the one you downloaded from 1.1.

7) Restart

8) Run, activate, log in, etc. in short, customize your Adobe Acrobat DC.

9) Update the app either from the creative cloud app or from Adobe Acrobat DC itself.

10) Test

Hope this works. Good luck!

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michaeli37535442
New Here ,
Jul 14, 2016 Jul 14, 2016

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I used CleanMyMac 3 where you can reset any application. Tried to do it with Acrobat as my last hope - and it worked - so far.

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JJW2016
New Here ,
Aug 11, 2016 Aug 11, 2016

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For what its worth we have many different versions of Acrobat Standard (including DC), MS OS and Office on 100+ Dell desktops.  With the last couple of versions of Acrobat we have had a major increase of Acrobat related crashes.  From a software prospective I have tried everything, I mean everything to get all our pretty standard applications to play nicely.  Which led me down the hardware path.  We use a dual monitor setup and low level NVidia NVS vid cards (295-315 models).  More ram did not help, SSD vs Sata drive did not help....but upgrading the video card to NVidia Quadro K2200 has absolutely helped in our case!!

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netbossg
New Here ,
May 30, 2018 May 30, 2018

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I uninstalled Acrobat XI and it automatically went through a few more completion steps for DC. Seems to work fine.

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