Acrobat DC Crash on MacOS Mojave 10.14

[stevenl18438487]

Open the doc, try to copy some text, crash. Every time.

And the text never makes it to the clipboard.

Been going on for a week now.

How do I fix this, or get hold of a human at Adobe who can help?

Thanks.

--Steve

[karins59538855]

I also am on an iMac Late 2013 – i updated to Mojave 14.1 last week. I'm certain i was having issues with Adobe Acrobat DC just prior to the update. upon open just a few seconds immediate crash. In the hopes that by updating to Mojave and Adobe CC to 2019 it would alleviate the issues of crashing when opening a pdf. I thought i could install Reader and use this as a workaround – but it crashes as well.

I am a graphic designer and my edits come to me this way - so needless to say it's been a huge ordeal trying to find workarounds - now just using preview to view the edits.

Hoping for the update every morning when I log on... not yet

[dominicv72]

Have you tried creating a new user account? (which is a pain, I know, but this also worked for me.

[IDEAMAN1]

We worked with tech on 10.23rd and established new user account. Crash. We have tried this. We have reinstalled Mojave. Crash Program still crashes. We have checked permissions which takes time but is fine. We have checked hard drive. Which is fine. If you could explain why the entire Adobe Creative Cloud Suite works just fine but Acrobat crashes, then you'd get a Nobel. We can only get the program to work in Safe Mode.

[MeyerMemorialTrust]

After running the uninstaller and then reinstalling Acrobat DC, logging into another user account (administrator), opening Acrobat DC, logging out the administrator account, and then logging back into the standard user account resolved this issue.

[IDEAMAN1]

We know exactly what you're going through and until the new update for Mojave comes out (which Adobe says is the cause of the current glitch) we advise you to look for alternative means to editing pdfs. Like you, we lose productivity and time. We do not have a problem with Adobe's diligence, they've called us three times and we've worked with their techs. But eventually you reach a point where working at 6 pm or taking 2 hours to restart computers or work in Safe Mode is too much to afford. This glitch seems to vary from user to user. We wish you luck.

[dcdudley]

For what it's worth, I'm using Mac OS X Mojave 10.14.2 on a Late 2014 MacBook Pro with Adobe Acrobat DC (Build: 15.6.30456.303786) and Acrobat crashes within seconds of being opened if you move a cursor anywhere on the Acrobat window. However, if I leave it alone for several seconds, then it seems to have stabilized and I can proceed to use the Acrobat document I've just opened without a crash. Nevertheless, it's far from satisfactory performance...and it has not been repaired in Mojave 10.14.2!

[Kerowyn]

I had absolutely no issues until I installed the Mojave updates this morning.

[garys52640401]

Running: iMac Late 2013 27 Mojave 10.14.1 - Core i5 32g RANT.

Wow. You guys are great. It helped a lot reading through all the posts. Very insightful. I thought it was Mojave. I reinstalled ACROFLAT several times and it worked fine for about a month. Woke up today and crash city.  The crashes happen when I drag docs from one monitor to the next. I've stayed with Acrobat for this long because there's one feature I haven't been able to find with others is the measuring tool which I use all the time for work. Bluebeam is PC centered with no affordable Mac stand-alone since I last checked. If someone has a good alternative suggestion I'd be appreciative.

It's Adobe AS USUAL.

Steve got it right many years ago. (Just finished the biography again.) ALL OF ADOBE IS AWFUL. DESIGNED BY CODERS NOT FOR USERS. THE SIMPLY DO NOT GET IT. NEARLY EVERY APPLICATION IS HORRIBLE. EVERY UPDATE THEY CHANGE IT ALL AROUND SO YOUR USUAL NAVIGATION AS TO BE RELEARNED. GO LIVE, ACROBAT ARE ESPECIALLY HORRID. FLASH, really? After Effects and Photoshop are good but there are good alternatives. (Motion). Premiere has taken over only because Apple stopped support FCP. And FCP X really sucks. I'd go back to 7 in a heartbeat.

I wish the industry would just shift away from Adobe and all their meddling, lack of support for stand-alone applications and forget the friggin Cloud. Zero Value.

Thanks for reading. If anyone gets the workaround for this please post. Or you can email me at [Personal info removed by Mod]

Here's to a great 2019.

GG

[dougb61740735]

Agree, i've had the problem for few weeks. I didn't even notice it til updating to 10.14.2 so not only did that not fix the issue for me, as far as I can tell its when the problem started. I've tried everything on the thread and nothing works. Some days I dont know who I dislike more, Apple or Adobe......just fix the damn problem.

[keithdvo]

For what it's worth, I've had this same problem since the Mojave upgrade. I just uninstalled and reinstalled Acrobat and it now works.

[IDEAMAN1]

As I pointed out in an original post, the upgrade to Mojave did not immediately impact my loss of Adobe Acrobat. Instead it was the upgrade that Adobe made to address changes in Mojave that led to the mess. After trying everything...and I mean everything...it was the sheerest bit of luck that I had my fourth tech doing a remote viewing of my screen who asked if I used 2 monitors. When I said I did, he shifted the screen holding the open Adobe Acrobat program to the second and we found that there no crashes occurred. This was noted. The next fix in Mojave addressed this problem. And I'd heard that others had problems using multiple monitors as well.

If you are still having problems I don't envy you. The shutting your day down and working with a rep on a problem, which often involves logging-in with another account on your Mac, throwing out preferences, tossing aside other old programs, shutting down/cleaning out your current Acrobat, and other processes can eat into your bottom line. I figure we spent nearly 20 hours on the problem. That said, Adobe was unfailingly polite and worked hard on the problems....but most were as puzzled as we were.

We know have full functionality. But not before we learned about alternatives to Acrobat and learning way more about how a Mac works than we needed. We know exactly what you mean. A balky program that crashes for no good reason is more than a nuisance, it eats into profitability and makes you wonder if you can fully trust anything.

[hutchcolor]

My problem is that when I try to run DC I get the message...

Configuration error

Please uninstall and reinstall the product.

If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.

Error: 16

I have now done that four times with no joy.

Error 16 seems to relate to permissions on a couple of Adobe folders in the OS Library. But fixing permissions on those folders does nothing too.

In the process, my reliable (if sometimes flakey) Acrobat 10 apps were removed, so now I'm left with no Acrobat Pro features, and have to view PDFs in Apple's lame Preview (ugh!)

[IDEAMAN1]

If I may, now's the time to look for alternatives until the problem is fixed. I had to do the same. I'd suggest some, but that would be inappropriate on the Adobe site. And no doubt you'd like for them to counsel you so you'd get back the functionality you're paying for too.

[hutchcolor]

Looks like my problem is a permissions thing in Mojave.

I just gave myself R/W permissions (again) on the Adobe folder inside App Support inside in System Library and applied to enclosed items. Now Acrobat launches fine.

Trouble is, I've now done that three times in the last three days and I know that few hours from now these permissions will have been "fixed" by Apple.

[garys52640401]

iMac 27 Core i5 Late 2013 Mojave 10.14.1 32g 1600 MHz DDR3 GeForce 755m 1024MB - Acrobat Pro DC v. 2019 010.20064 - Dual Screen (iMac 2560x1400) + 24" Asus (1920 x 1080).

This 'may' add to resolving this and associated issues. My quirky, not too surprising issue is (you'll love this) Acrobat works fine if it's launched on the iMac Screen and fine if it's launched from the ASUS screen. I can bring windows back and forth so long as it launched from the iMac. If it was launched from the ASUS Acrobat instantaneously crashes if I try to bring an Acrobat window to the iMac.

My fix thus far has been to disconnect the Asus screen to default launch on the iMac. But if I'm using Acrobat from the Asus and quit, it'll by default launch from the Asus. Where I can use it, but cannot bring an Acrobat window on the iMac without crash.   Never happened before I went to Mojave.

[dcdudley]

Adobe Acrobat Pro DC v. 15.006.30464

2014 MacBook Pro, MacOS X Mojave 10.14.3

After several Acrobat version updates, three OS updates, a new user account and two removal/reinstallation exercises, Acrobat Pro DC  crashes every time a PDF file is opened. The problem has actually become worse with the update to Mojave 10.14.3 — the crash rate went from <100% to 100%. The last post in this thread appears to be Jan 4th... has no one else experienced this problem during January, or has the discussion moved to another thread?

[keb-dagblad]

I am unable to install  Acrobat DC from my Creative Cloud account. All other app are working. I have installed Mojave on a brand new SSD drive.

Spent sunday evening uninstalling, Cleaning tool, direct downloads og deleting files and restarting. Nothing worked!

Monday evening I spent three hours with tech support at Adobe, but no help from them.

On my other mac at work, I have OS Sierra. No trouble.@keberg

[dcdudley]

Adobe Acrobat Pro 2017 Release (Classic) v. 2017.011.30113

2014 MacBook Pro, MacOS X Mojave 10.14.3

If nothing else, working this problem for three months with no joy suggests that neither Adobe nor Apple is losing sleep because the last update of a 2015 release of Acrobat Pro DC (15.006.30464) no longer works smoothly with Mojave 10.4.x on my machine. The long phone conversations with Adobe tech support described here by others have dispelled any doubt that my time is worth more [to me, at least] than the $199 cost of an upgrade to Acrobat Pro 2017 Release (Classic) v. 2017.011.30113. So, I bit the bullet and bought the upgrade... and so far it works without a problem. Lucky me.

Sadly, if a version of Acrobat DC cannot be installed in the first place, an upgrade is of little help and the $400 price of a standalone license is cold comfort.

[try67]

Not really the same problem, as this thread is about Acrobat, not Illustrator...

Try asking over at the relevant forums, here: Illustrator

[shivaa18]

Thank you I was able to solve my problem thanks to the forum you showed me.

[Spam links removed. Post them again and you'll be banned. -Mod.]

[doctordee]

I wish this were indeed the answer. I had the Acrobat DC crashing issue on my 2017 MacBook Pro last fall. Like many, I went through the uninstall, clean, reinstall headache multiple times and kept waiting for the promised patches that would fix the constant crashing.

Recently picked up a 2018 and went with clean installs rather than a restore. I *thought* the issue was resolved. However, it's started right back up with the common denominator being when I loose wifi signal/access. Acrobat crashes every time I go offline, whether by accident (router reboot, signal lost) or intentional (sleep mode).

[alexdauchez]

Hi, I'm also experiencing a lot of crashes 10 or 20 times a day using Adobe Acrobat DC with all updates applied. I have a 2018 MacBook Pro with Mojave 10.14.4 so everything is up to date.

Doctordee, you're right when you say that having the Mac disconnected is worse and makes Acrobat crash a lot.

I'm fed ud with these multiple crashes and feel angry that Adobe is not able to hire good developers especially now with all the money they get from our monthly subscriptions…

I'm sending almost every time the crash report to Adobe but it's been months now Acrobat is so unstable and it began with Mojave release. The MBP 2018 was provided with Mojave so there is no possibility to revert back to an older MacOS, like El Capitan which worked flawlessly with Acrobat DC.

[stacim47658026]

I am experiencing the same problem. Has anyone found a solution? Acrobat Pro DC crashes every time I save a pdf. I am running Mojave 10.14.4

[kerulo]

Hola, a mi me pasa igual en mi Mac, y no puedo perder el tiempo intentando solucionarlo, porqué tengo una empresa y debe funcionar,  ya estuvo un técnico vía remota en mi computadora y no consiguió arreglarlo, uso ilovepdf o el mismo illustrador para editar pdfs mientras arreglan esto que no funciona.

Trabajamos en una escuela de marketing digital Q Marketing y nuestros alumnos no pueden usar esta herramienta en Mac, la verdad es bastante frustrante este error que ocurre en Mojave.

Las demás suites funcionan correctamente, esta es la que falla, ¿se sabe algo de cuando lo arreglarán?

Gracias.

[ernestok69840822]

My Acrobat DC is crashing as soon as I open it on my Mac Mojave 10.14.5, is there a solution?