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Acrobat DC Crash on MacOS Mojave 10.14

Community Beginner ,
Oct 12, 2018 Oct 12, 2018

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Open the doc, try to copy some text, crash. Every time.

And the text never makes it to the clipboard.

Been going on for a week now.

How do I fix this, or get hold of a human at Adobe who can help?

Thanks.

--Steve

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General troubleshooting

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correct answers 1 Correct answer

Participant , Oct 23, 2018 Oct 23, 2018

I worked for three hours with the Adobe tech last Friday night uninstalling the Adobe Acrobat 2019 (which meant having them go in and removing older forms of acrobat X and 9 and all the rest I've accumulated over the years), cleaning out preferences, and then using the Adobe Cleaner to remove every extension. Then we logged in under a new user name and reinstalled Adobe to find it crashed there on a clean system. Then we reinstalled it (after logging in again) and then found it still crashed whe

...

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New Here ,
Dec 08, 2019 Dec 08, 2019

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I gave up on Acrobat DC v19 and just changed everything to use Arobat Pro X 10.1.16 instead.  This works fine and is shown by Creative Cloud to still be up to date.  I like the layout of the menues etc in Acrobat Pro X better than DC anyway.

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Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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I have the same issue.  I have a Macbook running 10.14.6 and AA DC 19.021.20061 and it crashes each time you open it.  I have to force quit it to close it.   I trashed it and installed AA Reader DC 19.02120058 and it works fine. 

 

Is there a confirmed conflict between Mojave and AADC 19....20061 version? 

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