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Open the doc, try to copy some text, crash. Every time.
And the text never makes it to the clipboard.
Been going on for a week now.
How do I fix this, or get hold of a human at Adobe who can help?
Thanks.
--Steve
I worked for three hours with the Adobe tech last Friday night uninstalling the Adobe Acrobat 2019 (which meant having them go in and removing older forms of acrobat X and 9 and all the rest I've accumulated over the years), cleaning out preferences, and then using the Adobe Cleaner to remove every extension. Then we logged in under a new user name and reinstalled Adobe to find it crashed there on a clean system. Then we reinstalled it (after logging in again) and then found it still crashed whe
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I gave up on Acrobat DC v19 and just changed everything to use Arobat Pro X 10.1.16 instead. This works fine and is shown by Creative Cloud to still be up to date. I like the layout of the menues etc in Acrobat Pro X better than DC anyway.
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I have the same issue. I have a Macbook running 10.14.6 and AA DC 19.021.20061 and it crashes each time you open it. I have to force quit it to close it. I trashed it and installed AA Reader DC 19.02120058 and it works fine.
Is there a confirmed conflict between Mojave and AADC 19....20061 version?