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Acrobat DC Crash With OCR (Solved)

Explorer ,
Aug 05, 2019 Aug 05, 2019

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I filed a bug (which I cannot find how to access now) recently that Acrobat DC was crashing anytime OCR was invoked (scan or "Edit" selected on a scanned image).  I have found the solution in my case:

Recently purchased an HP all-in-one and installed its software.  Part of that installation installed their I.R.I.S OCR software.  Unfortunately, when Acrobat DC instantiated OCR on a PDF that had been scanned (image only, no text) either during the scan or selecting Edit Page in the tools, Acrobat would try to use the I.R.I.S OCR DLL installed by HP and crash.

Solution:

I went into the Control Panel, Programs and Features, and uninstalled just the I.R.I.S. OCR software.  OCR now works without issue in Acrobat and Acrobat can scan to PDF just fine from the all-in-one.

TOPICS
Scan documents and OCR, Windows

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New Here ,
Dec 17, 2019 Dec 17, 2019

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Thank you so much. I have been racking my brain to figure this out. We also recently installed an HP scanner and ran accross this issue.  This fix worked like a charm. 

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Community Beginner ,
Mar 10, 2020 Mar 10, 2020

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Agreed. I wish there was a feature in Adobe Acrobat asking the user to uninstall the HP software.

Scott

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Community Beginner ,
Mar 10, 2020 Mar 10, 2020

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This worked. I wish Adobe would provide a warning or indication that the HP software was in conflict. 

Scott

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New Here ,
Aug 27, 2020 Aug 27, 2020

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Thank you so much! This worked for me. 🙂

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New Here ,
Oct 09, 2020 Oct 09, 2020

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This helped me out so much. I checked for the file, restarted my computer, re-installed Acrobat DC and then checked here. I appreciate the work you did to solve this.

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Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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I don't see I.R.I.S. in my control panel.  I have a Brother printer/copier/scanner. Adobe techs cannot seem to solve the problem and were supposed to call me back at 9 am on two different appointments and never did.   About ready to cancel my subscription because I am tired of babysitting a phone when I have other work responsibilties to do.  Not going to deal with this much longer and have other avenues for scanning and .pdf's instead of this nonsense - there is always something with this software.

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New Here ,
Aug 05, 2021 Aug 05, 2021

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Thanks for posting this. I had the sam eissue and this worked great!

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