Craig, and all other Windows 10 users having this issue, since Adobe Support seems to have not figured this out (because none of their solutions work (long-term)) AND before you start down the ugly path of destruction of personal property (mainly your own), to include complete reinstalls of Windows, Adobe suite, all your other software, smashed coffee cups, elevated blood-pressure etc., you might want to check your Microsoft account first, specifically if you have multiple computers running Windows and/or multiple users connected to a LAN, sharing files / folders / Adobe subscriptions / OneDrive or combinations of such, AND/OR you are using Window's "Sync your settings" feature, this is what worked for me:
(Note: this does not apply to anyone using Active Directory or Azure Active Directory)
First, if you have two or more computers and a wife/partner/child/small business or combination thereof and you all sign in to all the machines with individual (different) Microsoft accounts and you are all using Acrobat on those machines, you are most likely having a conflict issue with your Microsoft accounts and/or Sync settings. This is what worked for me:
1. On each PC, for each/all of your user profiles, Go to: "Settings" / "Accounts" / "Sync your settings" and turn OFF the Sync settings feature. (Note if you use MS Edge browser, that is an entirely different "sync" system and you can leave that one on).
2. Go to: https://account.microsoft.com/devices seperately for each Microsoft account, i.e., login to seperate accounts, on different machines, at the same time, and what you should find is each/all or some combination of the computers you have appearing on each Microsoft account you logged into. You need to divide your machines across your accounts, i.e., use the "Remove device" feature so that all of your PCs do not all appear on all of your accounts.
3. Still on the account.microsoft.com/devices page, scroll to the bottom and use the "Clear stored settings" link and clear those settings. It will also send you to OneDrive to clear those settings. FYI, these are just your Windows login settings, like your background colors, mouse settings, and has nothing to do with your saved OneDrive files.
4. You need to (a) "Log Out" of each Microsoft account (don't just close the browser). Then (b) "Log Out" of each Windows profile. Then (c) "Reboot" each computer. And depending on how many machines/accounts you have, you need to give the Microsoft servers some time (5 to 30 minutes) to propagate all of these changes. BUT, this should get you back up and running on Acrobat.
Lastly, if you check your license for Acrobat, you are allowed to "login" to multiple PCs with your Adobe license, but supposedly, you can only have Acrobat open on TWO machines (ridiculous). So I'm not sure yet how Adobe's licensing figures into all of this, but you may also need to remove Acrobat's "sync settings" under "Edit" / "Preferences" / "Adobe Online Services", uncheck the "Sync preferences across devices and document services" box.
I hope this helps someone avoid 4 days of productive work, which is what it cost me to figure all this out. I had a fresh install of Acrobat on a fresh install of Windows 10 and Acrobat would not open. After doing the above, it tood about 10 minutes and that fresh install of Acrobat opened right up. Hello Adobe Support? How are you not aware of this? Come on...I don't like Bill Gates either, but we can't all switch to Macs...
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