Acrobat DC crashes after opening no error

Community Beginner ,
Jul 25, 2022 Jul 25, 2022

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I open up acrobat dc and it immediately closes with no error message. Ive tried uninstalling creative cloud and adobe acrobat and running a full CCleaner registry clean and then reinstalling it. Nothing works. Please help.

 

Running latest version of windows 10 with updates turned on. Latest version of creative cloud and adobe acrobat dc.

 

Thanks.

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Crash or freeze , General troubleshooting

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correct answers 1 Correct answer

Adobe Employee , Jul 26, 2022 Jul 26, 2022

Hi all,

 

Thanks for reporting this to us. 


 Ive tried uninstalling creative cloud and adobe acrobat and running a full CCleaner registry clean and then reinstalling it.

 

As mentioned above, you did try to uninstall-reinstall both the applications CC desktop app and Adobe Acrobat DC, but still no luck.

Try a couple of steps suggested below and see if that helps:

1- Run this cleaner tool and uninstall Adobe Acrobat DC only once again: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

...

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New Here ,
Jul 25, 2022 Jul 25, 2022

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Hi Same, issue here. did all the steps in other forums like creating a new registry file but nothings working. Need a solution. Thanks 

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Hi all,

 

Thanks for reporting this to us. 


 Ive tried uninstalling creative cloud and adobe acrobat and running a full CCleaner registry clean and then reinstalling it.

 

As mentioned above, you did try to uninstall-reinstall both the applications CC desktop app and Adobe Acrobat DC, but still no luck.

Try a couple of steps suggested below and see if that helps:

1- Run this cleaner tool and uninstall Adobe Acrobat DC only once again: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

2- Quit the CC desktop application and download the Acrobat DC from this link: https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-downloads.html 

 

Let us know if it still crashes.

 

Thanks,

Akanchha 

 

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Adobe Community Professional ,
Jul 26, 2022 Jul 26, 2022

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Hi,

In windows you can look at the Event Viewer to locate crashes and their details. 6 Ways to Open Event Viewer in Windows 10 (isunshare.com)

Adobe has a CC Cleaner application (mentionned above) that makes sure all Adobe traces are properly scrubbed before reinstall. Worth a look. Make sure you all up to date with Windows.

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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Hi. Thanks, this worked.

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Community Beginner ,
Jul 26, 2022 Jul 26, 2022

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Whoops replied to the wrong solution. Akancha's solution is what worked.

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Adobe Employee ,
Jul 26, 2022 Jul 26, 2022

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Sound's great!

Thanks for taking out time and confirming that. Let us know if there's any further assistance is required.

 

~Akanchha 

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