Acrobat DC Crashes - Initializing registration

[mikeettm]

I just downloaded and installed Acrobat DC on my Windows 10 laptop. Whenever I start it, it closes itself out after a few seconds with no error or pop-up or message of any sort. I went through the recommendations here: Resolve Acrobat DC intermittent crashes on Windows

But those steps did not help. However, on Step 4 it recommended running distiller which I attempted and distiller indicated that the product was not registered. But, that page says I should get a Sign In windows which I do not.

I again started Acrobat DC and went to Help -> Sign In/Sign Out and get an odd pop-up that says "Initializing registration... Please retry after a minute".

It has been many minutes and every time I retry, I get this error and Acrobat DC just keeps closing itself.

Any assistance or insights would be appreciated.

Thanks!

[yi_4723]

This approach worked for me. Specifically, you need to leave the error message on the screen for about 10 minutes before clicking "OK" to close it. After clicking "OK," the sign-in popup window should appear, allowing you to sign in. If this doesn't work on the first try, you might want to repeat the process a couple more times.

Thank you!