Acrobat DC Crashes when renaming layer group

New Here ,
Jul 11, 2022 Jul 11, 2022

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AcrobatLayersGroup.jpg

Whenever I try and rename the layer group, Acrobat crashes to desktop. All of my co-workers have reported the same issue. Following all of the usual troubleshooting steps haven't fixed the issue, and it's only started in the last three weeks.

 

I'm not 100% layer group is the right term for the area I'm talking about, so I've attached an image.

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Crash or freeze

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Adobe Employee ,
Jul 12, 2022 Jul 12, 2022

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Hi Donald,

 

Thanks for sharing the screenshot. 

As per the description above, the application only crashes when trying to rename the layer group. Is this a behavior with a particular file where you have been trying to edit the layers? If yes, then try a couple of steps suggested below-

1- It could be one document that's causing trouble. Kindly check the same with another file that contains the layers and see if that lets you edit or not.

2- Are you on the most recent version of Acrobat? To check that, Open Acrobat>help>check for updates.

3- Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat.

Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting.

 

Thanks,

Akanchha

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New Here ,
Jul 12, 2022 Jul 12, 2022

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Hey Akanchha, I've already completed all of those steps, that's what I meant by usual troubleshooting steps. Every file we try to edit has the same behavior. And the other two steps I've already completed and they didn't affect anything.

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Adobe Community Professional ,
Jul 12, 2022 Jul 12, 2022

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Can't help for renaming, but this free utility for Acrobat Pro removes the "InDesign layers group", I use it often:

https://www.uvsar.com/projects/acrobat/indesignfixups/

 

It can remove the "Guides and Grids" too.

 

ungroup_nested_layers

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