Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Acrobat DC don't launch at all

New Here ,
May 11, 2024 May 11, 2024

After a regular install from Adobe CC, Acrobat DC never go further than a short attempt before just abort any starting. Beside, I have Premiere and Audition perfectly working on this Mac (Monterey 12.6.6) and most other Adobe apps running fine on other computers (mainly PC/win10), including Acrobat.

Adobe support team has driven a remote session and tried (as I did several times) clean re-installs, that have been all unsuccesful, also with former versions. They've also sent me an email with instructions to erase all adobe apps & files, and re-install Acrobat on a totally clean system : no more success.
The console logs report always the same fault :

"Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [3847]"

Any idea of what could be wrong in my case ?
Thanks in advance for your kind attention - Chris

TOPICS
Crash or freeze , General troubleshooting
236
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 11, 2024 May 11, 2024

Normally: Uninstall -- run AcroCleaner — Acrobat Desktop Tools and Utilities  -- redownload Acrobat and reinstall. That helped me for unexplainable crashes of Acrobat.

ABAMBO | Hard- and Software Engineer | Photographer
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 11, 2024 May 11, 2024
LATEST

Thank you Abambo but you probably didn't read my post 😉

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines