Acrobat DC Download - ERROR: DW003, DW071

[micheles34632353]

I am attempting to install Acrobat DC from the Creative Cloud on a PC with Windows 7 and continue to get this error message:

Exit Code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 15.23.20053.0 Adobe Acrobat\Setup.exe_15.023.20053 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603

I did un-install the free version of Acrobat Reader, but that didn't solve the issue.

Any ideas? Thank you!

[kglad · Accepted solution]

uninstall any acrobat versions (and make you have no other reader plugins for other browsers)

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

retry installing

if that fails, https://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html

[Emily5E3C]

I struggled with this problem for several hours (tried signing out-in / restarting / uninstalling all acrobat readers / adobe acrobat cleaner / etc), always getting the same DW071/DW003 errors. After trying to manually install acrobat from setup.exe, I discovered that this installer didn't have permission to write to c:\ProgramData\Adobe PDF (which was an empty directory leftover from a previously uninstalled version of acrobat reader I believe).

So after manually deleting the directory "c:\ProgramData\Adobe PDF", Creative-Cloud-Desktop was sucessfully able to install Acrobat without errors.

I hope this helps someone else get past this rather unintuitive error code.

[Aliecetine9]

Thank you，I've met the same pronlem

[Nagls]

https://stevenagle.blog/Nagls-Toolkit/2023/10/24/adobe-acrobat-error-dw071-dw003/

[TomC93]

FINALLY, this is the solution for me after trying all of the less-complex solution suggestions

[TOTOri · Accepted solution]

This is the final solution that helped for me after all the other suggestions I found in the forum.

As some sidenotes:

the first attempt I installed through the manually downloaded setup.exe failed and it said 'The directed folder is not empty, please select an empty folder'. The system shows it should have made a folder of Programfiles/adobe/Acrobat DC but it actually didn't make one. 

I manually created a new folder named 'Acrobat DC' and selected to install it in this folder. Everything was solved.

The language I am using for the installer is not english so my description might not be 100% accurate, but hope this will help someone with the same issue.