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Acrobat DC extreme slow on windows 10

New Here ,
Jun 16, 2021 Jun 16, 2021

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Hi,

I use acrobat DC on a regular base on different machines. Right now i am very frustrated because Acrobat takes waaay to much time for every 'move' it has to make. Can not work this way. The file of 12 pages (total seize 12 MB) contains CAD drawings. I use a Dell XPS laptop with plenty memory. Turning off virus scanner has no positive effect. Yes, i did a restart.

 

on the other hand, when i run the same file on a ipad pro it is as soomth as one can imagine in differnt applications. WHY?

 

run suystem report says:

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Medium
Profile Type: None
Acrobat Detail:
Sandboxing: Off
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 10150204 KB
Available Virtual Memory: 3863064 KB
BIOS Version: DELL - 1072009
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 1
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: NVIDIA GeForce GTX 960M
Version: 26.21.14.4270
Check: Not Supported
Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 21.5.20048.436468
Creation Date: 2021/05/28
Creation Time: 7:58:58
Locale: English (United States)
Monitor:
Name: Intel(R) HD Graphics 530
Resolution: 1920 x 1080 x 59
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19042
Page File Space: 19125832 KB
Processor: Intel64 Family 6 Model 94 Stepping 3 GenuineIntel ~2592 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: DD-MPC

Time Zone: W. Europe Standard Time
Total Physical Memory: 16635464 KB
Total Virtual Memory: 4194176 KB
User Name: 
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\WINDOWS

TOPICS
General troubleshooting

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble caused.

 

As the application working slow, please try repairing the application installation. In the application, go to Help > Repair Installation.

Also, reset the application preferences using the steps provided here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... 

 

If the issue still occurs, please try uninstalling the application using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)

Reboot the machine and install the application from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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