Acrobat DC freezes after a couple of secondes

[kingma-sbw]

Sofar no of the "Solutions" worked for me. Adobe Acrobat DC becomes unresponsive on Windows 11 with a wristwatch as mouse cursor. Task manager reports "Not responding" On Adobe Acrobat (32bit)

[Amal.]

Hi @kingma-sbw 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2017X installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.

Regards
Amal

[Jo29974413yefo]

The reason was an expired Adobe user account. After resetting the account to the active one  Adobe Acrobat behaved as expected. Thanks for your thoughts