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Acrobat DC freezes when you try to print

New Here ,
Oct 26, 2017 Oct 26, 2017

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My Acrobat DC freezes when I try to print a file.  Anyone out there have the same problem?

TOPICS
General troubleshooting , Print and prepress

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Community Beginner ,
May 21, 2019 May 21, 2019

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Does anyone now if this problem have been fixed?

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Community Expert ,
May 21, 2019 May 21, 2019

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Depends on what of the may problems you mean. My temporary freeze has been solved by upgrading to Windows 10 and installing an SSD on my system (even without an SSD the freeze was gone).

But I simply suspect my IT having done their homework with the firewall and proxy.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jul 08, 2019 Jul 08, 2019

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Update: from what I know, this problem have now been solved in version 2019.012.20035. I just discovered it a few minutes ago and thought I'd better share it.

Now we don't experience the freezes anymore and the printing process with Adobe PDF works as it should.

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New Here ,
Nov 20, 2019 Nov 20, 2019

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I am still experiencing the same issue.

 

Adobe Versions : 2019,021.20056 
OS : Windows 10 Local environment / Server 2016 / Server 2019 RDS environment.

Printing  6MB Microsoft Publisher Files to the Adobe Printer.
Tryin to print a Publisher file (A2 format) with crop marks. 

Publisher gets the status : not respondig. ( Fresh install / Repair of office and Adobe did not help anything )
Also reinstalling the drivers for the Adobe printer did not do the trick.

 

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New Here ,
Jul 15, 2020 Jul 15, 2020

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I emailed the file to myself and printed the preview. Finally worked. Thanks to the guy in this thread that had the idea. 

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New Here ,
May 19, 2021 May 19, 2021

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Maybe it helps in the future. 

 

I had an issue with printing from Adobe Acrobat Reader. It freezes (Reader freezes) with some PDF ocasionally. 

I reinstalled adobe x times. After reinstallation, it helped for a while. 

 

Finally, I have found two behaviors:

  • The issue appears only under the standard domain user profile (admin account had no issue)
  • The issue appears only with network printers (not local printers)

 

The solution that helped: 

Another printer driver 😉 (in my case Universal PCL Konica Minolta driver)

 

 

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New Here ,
Feb 18, 2023 Feb 18, 2023

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Dear staff

Have been using Adobe Acrobate Pro for ever and never had this problem.

Could be any software on my laptop incompatible with Adobe.

Only started about 2 or so weeks ago - Feb 2023.

Current version is 22.003.20322. No updates available.

Other info - Windows 11

A restart is my usual fix but only lasts one print job, then another restart etc.

I will try "You may also try to reset the preferences of Acrobat" as suggested in the thread.

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New Here ,
Feb 23, 2023 Feb 23, 2023

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Having the same issue..

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New Here ,
Dec 22, 2023 Dec 22, 2023

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yes, not only while printing but on normal use too

 

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