Hi everyone， I have encountered a problem when I am installing the Acrobat. I have try a lot of solutions accroding to the community, but none of them worked. Here is the PDApp.log when I try to install it via Offline Installation Package.
06/27/25 15:28:52:936 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Build Version - 2.2.0.6
06/27/25 15:28:52:936 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Logging Level verbosity Set to 4
06/27/25 15:28:52:942 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Successfully fetched the optionXML content from MSI database ...
06/27/25 15:28:52:945 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The OS language detected for Acrobat (zh_CN)
06/27/25 15:28:52:946 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-BC15014EA700}) is not installed on the system ...
06/27/25 15:28:52:946 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The install language for Acrobat (APRO23.0) from the fallback map (zh_CN)
06/27/25 15:28:52:947 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Retreived folderList from the folder :C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build
06/27/25 15:28:52:947 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Going to install C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build\ASU_5.11.0\Set-up.dat
06/27/25 15:28:52:947 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Bootstrapper launch location is :: C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build\ASU_5.11.0\Set-up.dat
06/27/25 15:29:01:295 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Build Version - 2.2.0.6
06/27/25 15:29:01:295 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Logging Level verbosity Set to 4
06/27/25 15:29:01:295 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The return code from the Bootstrapper Process is (0).
06/27/25 15:29:01:297 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Path to Process :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe Process Directory :C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox arguments being passed :"C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\DEBox\Setup.exe" --nonRIBSMode="1" --deploymentFile="C:\Users\ROX-ST~1\AppData\Local\Temp\\{731FAB0D-51A4-4713-8208-49A1CAE5D491}"
06/27/25 15:29:58:364 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Process creation completed.
06/27/25 15:29:58:365 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | The return code from the Adobe Installer Process is (7).Stopping the installation process.
06/27/25 15:29:58:365 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Failed in Acrobat (C:\D\Acrobat_zh_CN_WIN_64\Acrobat\Build\Setup\APRO23.0) deployment (3276847).Stopping the installation process.
06/27/25 15:29:58:366 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe
06/27/25 15:29:58:369 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Uninstaller launch location changed to temp location :: C:\Users\ROX-ST~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe
06/27/25 15:29:58:369 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Path to Process :C:\Users\ROX-ST~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe Process Directory :C:\Users\ROX-ST~1\AppData\Local\Temp arguments being passed :"C:\Users\ROX-ST~1\AppData\Local\Temp\Creative Cloud Uninstaller.exe" -u
06/27/25 15:29:59:615 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | Process creation completed.
06/27/25 15:29:59:615 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 13764 | The CCDA uninstallation process return code is (0).
06/27/25 15:34:18:639 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 28520 | Temp path found for log files (C:\Users\ROX-ST~1\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
06/27/25 15:43:23:828 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 13764 | Setup exiting with return code (5)
Also I have tried installation through the creative cloud
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Adobe Acrobat DC 18.11.20055.0 Adobe Acrobat\Setup.exe_18.011.20055 ----------- ERROR: DW071: ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1603
I have used AdobeCreativeCloudCleanerTool and AdobeCreativeCloudCleanerTool, but neither of them worked.
I also tried to install it using another windows user, unfortunately it doesn't work.
I have not installed any Adobe product before, since this it a new computer. However, I guess the problem is when I first install the Acrobat, the computer screen went blue because of the electric instability.
I am so upset that I tried a lot of solutions but they did not work.
If someone can offer some help, I will be very pleased. Thank you so much!!!
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