Acrobat DC installs to Mac but cannot find

[joshua5E47]

My acrobat DC finishes downloading to my mac then i cannot find it anywhere. i have uninstalled cloud and reinstalled but to no avail. Please help

[Test Screen Name]

How do you install, step by step and what is the last step?

Do you already have a license for Acrobat Pro DC?

[MeenakshiNegi]

Hi Joshua,

Thank you for reaching out. 

We have checked your account see that you are subscribed to Acrobat Pro DC. 

Please try running the cleaner tool for mac (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the machine. Then try re-installing Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html. 

Let us know how it goes.

Thanks,

Meenakshi

[joshua5E47]

Thank you but this did not work either