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Acrobat DC installs to Mac but cannot find

New Here ,
Aug 09, 2021 Aug 09, 2021

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My acrobat DC finishes downloading to my mac then i cannot find it anywhere. i have uninstalled cloud and reinstalled but to no avail. Please help

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Install update and subscribe to Acrobat

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LEGEND ,
Aug 09, 2021 Aug 09, 2021

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How do you install, step by step and what is the last step?

Do you already have a license for Acrobat Pro DC?

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi Joshua,

 

Thank you for reaching out. 

 

We have checked your account see that you are subscribed to Acrobat Pro DC. 

Please try running the cleaner tool for mac (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the machine. Then try re-installing Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

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New Here ,
Aug 17, 2021 Aug 17, 2021

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Thank you but this did not work either 

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