We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Copy link to clipboard
My acrobat DC finishes downloading to my mac then i cannot find it anywhere. i have uninstalled cloud and reinstalled but to no avail. Please help
How do you install, step by step and what is the last step?
Do you already have a license for Acrobat Pro DC?
Thank you for reaching out.
We have checked your account see that you are subscribed to Acrobat Pro DC.
Please try running the cleaner tool for mac (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#macintosh) and reboot the machine. Then try re-installing Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.
Let us know how it goes.
Thank you but this did not work either