Acrobat DC is crap

Community Beginner ,
Jan 12, 2017 Jan 12, 2017

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After getting tossed from one phone rep to another, eventually I was directed to this online chat "solution". Feel free to review and come to you own conclusion but in general if there was another product that I could use, I would never use Adobe anything ever again and more specifically Adobe DC.

[what follows is a chat log that shows the op was not helped. i'm not sure he wants help, but in case he does i added the only relevent info below - kglad]

Screenshot - 1_12_2017 , 9_10_00 PM.png

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Edit and convert PDFs

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Adobe Community Professional ,
Jan 12, 2017 Jan 12, 2017

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Adobe Employee ,
Jan 12, 2017 Jan 12, 2017

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Hi joelh63383059 ,

Sorry for the issue you are facing. Can  you please share following details to help us identify and resolve the issue ASAP:

- Acrobat Pro DC version you are using.

- 1 sample document where the issue is constantly reproducible.

- Is this issue specific to one file or are you facing the issue on multiple files?

Thanks.

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Adobe Community Professional ,
Jan 13, 2017 Jan 13, 2017

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We need a bit more information about what exactly it is you are experiencing. When you try to fill the form, what happens? What used to happen in Acrobat X, and what is different now? In general, I've never had any problems with forms that I created in for for Acrobat X (or even older versions) when I open them in Acrobat DC. The problem you are encountering may be something that is specific to this document (e.g. because of JavaScript in the PDF file), in which case we would need access to the document, or specific to your environment (e.g. because a folder level script was installed in Acrobat 9 that is required for the form to work, which is not yet installed in Acrobat DC), which would also make it very hard to debug the issue without actually seeing the form.

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Community Beginner ,
Jan 13, 2017 Jan 13, 2017

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Acrobat Version.PNG

The first issue that comes up is a failed to load error.

Failed to load Acrobat.PNG

Next, any fill areas highlighted in blue will not allow any text modification. Not text added or deleted. This happens on multiple documents and these documents are not protected or restricted.Fail to fill Acrobat.PNG

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Adobe Community Professional ,
Jan 13, 2017 Jan 13, 2017

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start with: click help > repair installation.

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Community Beginner ,
Jan 13, 2017 Jan 13, 2017

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I have done that multiple times. I haven't seen anything change.

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Adobe Community Professional ,
Jan 13, 2017 Jan 13, 2017

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uninstall your acrobat using the uninstaller

clean per Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

restart your computer

reinstall acrobat

any problem during installation?

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New Here ,
Mar 02, 2017 Mar 02, 2017

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I've been using Acrobat Pro for over 12 years and this PRO DC is the worst, worst, worst version EVER!

What is going on??!!! I have to uninstall and go to an earlier version. What is Adobe doing about this!!??

This is the opposite of progress!! Please please stop ruining perfectly good programs to give someone a make-work job, or whatever happened here. It's a bloody disaster. Totally dissatisfied. ADOBE: Fix it NOW!!

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New Here ,
May 16, 2019 May 16, 2019

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I completely agree. I couldn't deal with it anymore and wrote this: Acrobat Pro DC is a buggy, slow joke.

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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Totally agree with you.  I've been using Acrobat for a few decades now and find DC entirely unusable (not a chance I will subscribe to their monthly extortion fee version).

Gotta hand it to them, Adobe has managed to take a decent functioning application and thoroughly redesign it into a pile of uselesss garbage (though, I do surmise that a pile of repuposed garbage has more intrinsic usefullness).

Way to kill your brand Adobe.

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New Here ,
Nov 19, 2019 Nov 19, 2019

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How the f do I simply create a text box to write the date in on a w-9 pdf? There truly isn't a worst company than Adobe and I love how they charge for upgrades to new "products" that are worse than previous editions.  The online chat help is a joke, they couldn't help themsleves

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New Here ,
Jun 24, 2020 Jun 24, 2020

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I agree, Adobe you are crap. Everything was ok until Camera Raw 12.3. It's crap!

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Explorer ,
Oct 08, 2020 Oct 08, 2020

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Same here. Acrobat DC is a major step backwards, even now, 5 years after release it is still SO SLOW, uses too much space around everything (designed for iPad, not professional desktop use), vertical space reduction is a disaster. Comments, OMG, comments is SO SLOW and frustrating. To select text in a comment, I double click on the text... but no, it then changes the comment window to a smaller text view and I have to double click again to get the text, adding steps to my workflow instead of reducing them. This is the opposite of progress.

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Community Beginner ,
Apr 16, 2021 Apr 16, 2021

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So glad I still have my legacy versions, otherwise I'd be looking elsewhere for a pdf app.

Not the right path for the company that created the format in the first place.

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New Here ,
Jul 30, 2021 Jul 30, 2021

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I am having such a miserable time trying to use this worthless app to sign a document on my phone. Absolute misery! The responsiveness is like 1999 trying to put signature in is taking me 30 minutes and I'm still not there. Out of frustration I have come here to complain. How is Adobe still in business with such a poor offering in 2021????

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Explorer ,
Sep 28, 2021 Sep 28, 2021

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Apparently is is still garbage. Try to negotiate a drawing and add comments. It is now 2021. This program has always been a hot garbage pile. It can't function on Teams. 

 

I have a maxed out Surface Studio 2 and it glitches and constantly causes issues.  

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Community Beginner ,
Apr 06, 2022 Apr 06, 2022

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So it's 2022 and still this programme is buggy and slow. There is no other piece of software that makes me grimmace and curse as much as Acrobat DC. I doubt Acrobat would circuating without Photoshop/Illustrator keeping Adobe afloat.

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New Here ,
Jul 26, 2022 Jul 26, 2022

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I have used a couple of PDF editor in my career life (different companies' IT departments choose different products), and could not agree more that Adobe has the WORST user experience, that there is no other PDF editor can match it from this aspect. High cost is charged without high value user experience. Adobe Acrobat Pro DC is a COMPLETE CRAP. Makes NO sense why it dominates the market.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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I 1000% agree.  This is tripling the time it used to take to do the same editing tasks.

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