• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Acrobat DC Pro Notification Appearing Opening Every File

Community Beginner ,
Aug 10, 2022 Aug 10, 2022

Copy link to clipboard

Copied

Abobe Acrobat DC version 2022.001.20169 on Windows 10 

Can anyone help me get rid of the attached notification that is popping up every time a document opens?

I have tried unchecking notification boxes in Acrobat Preferences under Tracking. Also unchecking all the notification boxes in Creative Cloud Preferences.

 

AcrobatDC Notification.png

TOPICS
General troubleshooting , Print and prepress

Views

34

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Thanks for reporting this to us.

Since you haven't been able to disable the notifications from the preferences setting.

Run this cleaner tool to remove the existing installer and application's files traces once. 

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

and then Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

If this doesn't work, then. 

We'd like you to gather the following details and share them with us for further investigation. 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and 

ProcmonLogs :

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Share them via document cloud as explained here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Thanks,

Akanchha

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines