Acrobat DC - Request Signatures - Signer Name automatically retrieved but incorrect

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Sep 06, 2022 Sep 06, 2022

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Hello Community,

 

I am using Acrobat DC to request electonic signatures on documents.  Generally very successfully, but today ran into an issue where a signer name is being automatically retrieved from somewhere I can't control, based on the email address I enetered for a signer.  I have a different name for the person associated with this address, and wish to change it but am unable to see how to correct the name.  

 

Example:

Document is to be signed by "Jo Example" and I have an email address of jo.example@example.com, so I  add that email address as a Signer.   However, the Request Signatures tool in the phase of placing signature blocks, it identifies this signer as "Sam Example  jo.example@example.com"   I have no idea where the name Sam comes from, and would like to change it to "Jo Example" or let the signer specify it when signing.

 

What I'm using:

Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 22.2.20191.0
Creation Date: 2022/08/02

 

Suggestions  please and thank you?

 

   

 

 

TOPICS
Security digital signatures and esignatures

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