acrobat DC sign in update required after windows 10 clean install

New Here ,
May 14, 2022 May 14, 2022

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I have clean installed windows 10 after a hard drive failure and have installed DC 2015 but I'm unable to sign in to activate my current licence key. The message is "update required: Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system" however my OS and browsers are up to date. Can anyone please help? 

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Install update and subscribe to Acrobat

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Adobe Employee ,
May 16, 2022 May 16, 2022

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Hi Stephen

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html and see if that helps. 

 

Regards

Amal

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