Acrobat DC spinning wheel after opening on OSX

[student122255227]

Hi,

on a Mac with 10.11.6, since a while we have issues when opening Acrobat DC (latest version).

After starting up, the spinning rainbow wheels comes up about 15 seconds after launching and then only a force quit is the way to stop the application.

Removed already the app by deleting the app.

Removed caches and preferences

Removed app using Acrobat Reader removal tool

Update Mac to 10.12.x

Tried with another Admin user on the same Mac, it seems to work fine there.

What can cause the issue on this Mac?

Thanks in advanced.

Bart

[annieminton]

This is a ridiculous situation. All my Adobe CC programs open slowly and I'm using a fast NEW iMac with tons of memory, and Adobe Pro spins away forever. It's a joke. And like the previous poster in this thread, I don't have the time to call Adobe and go through testing procedures often with someone whose accent requires ear strain to understand. Bottom line profits aside, for the amount we all pay - your programs should load fast and WORK.

[annieminton]

This questions HAS NOT been answered.

[bybelew]

I am in a holding pattern until I see what the fix is before spending time fixing by uninstalling, cleaning, upgrading. 

So the spinning wheel happens then quiets down a bit in Acrobat PDC, then I open a pdf in an old folder and we are spinning again.  I can touch up to 30 different pdfs per day.  I have pdfs from different years in the same folder.  Seems if I have a new folder with new pdfs I don't get the spinning wheel as much.  So the only pattern I'm seeing is pdf made with older application along side newer pdfs. 

I am also doing updates as soon as and it seem to quiet down.  Then I go into a folder with older pdfs and we are spinning and locking up.  Once I force quit I can get through about 5-10 pdfs and then the spinning happens again.  I probably have about 5000 pdfs stored on my computer.

My boss is getting the spinning wheel in Indesign while she is typing in stories on a page layout.  My indesign is working fine, no spinning.  A little spinning in photoshop.  Both of us got this spinning thing after the auto upgrade in adobe.  We both subscribe on different accounts, in different locations.  She has to back up and rewrite the article.

Suspect I need to upgrade the operating system.   It is such a pain to deal with upgrading the system.  Last time it ate my mail account.  So I don't upgrade because I know it will cause lots of problems with older files.   Choice: fix adobe and upgrade system, or sleep 8 hours.  Hum...  It was running so smooth for so many years and here we are. 

[bybelew]

I also lived through the mac upgrade where the fonts got hit and it threw off the spacing between letters.  Imagine opening a 50 page document and it is all messed up on every page.  So yes, when mac and adobe need to work together I ponder the  things I will have to spend time on redoing because they can't work together to make sure they work together. 

[StrongFox]

NEW ISSUE: After updating the CC apps released in late October, Acrobat freezes permanently...Mac and Windows.

I had a Adobe Technician remote-in to my computer yesterday. He worked for almost an hour. After performing the entire "fix" processes twice, said he fixed it and to restart. Acrobat Pro DC still freezes. Task manager > End Task is the only way to get it off of my screen.

[maximomark]

I having this problem since a few month on all my Macs, too. Adobe Support was not able to help or DID NOT WANT!

Just great!

[StrongFox]

I contacted an Adobe technician, Shalini, who worked remotely for almost an hour, even repeating the fix steps twice. He said it will be fixed when I restart, but the same issue persists. The case ticket has been closed (Case Number:  ADB-4323749-P1Q3 ). His troubleshooting, although well intentioned, did not help.

And get this...I'm using Windows 2010 OS!

To be clear, after the Acrobat DC Creative Cloud update last week, (October 2018) the application now launches and freezes, Sometimes crashes. Unusable.

[dawnh7364967]

I have the same problem.

[Igallegos]

I have been having this problem with Acrobat Reader DC and Adobe Acrobat Pro since March.  Freezing on the beach ball and force quit has become part of the daily routine.  It used to be only a problem when sharing documents or printing, but now it is ridiculous, you cannot even set preferences without falling into this problem.  I am amazed to see that this blog has been going on since January and nobody has found a problem.  Is Adobe willing to loose all Mac users over this stupid bug?

[ginas57996614]

I have upgraded to windows 10... now Adobe Pro 9 does not give me the options to scan a file with the same scanner I have used for the past few years... now Im being told Adobe Pro 9 does not support Win 10...   to contact forum.adobe.com to seek answers....Support told me the version I use is too old for their support.  Does anyone have any suggestions as to how to get  Adobe pro 9 to scan the way it used to, with paying 450 per license

I have 6 users.

[christopherm515876]

Same issue with spinning wheel on mac running mojave. I can't do anything in adobe DC. Try uninstalling and reinstalling, nothing working. Help!

[michaelc42117403]

Hello, I am in the same boat. After Mojave upgrade my Adobe Acrobat is on the fritz. Please help.

[Igallegos]

Is anybody at Adobe paying attention to this?

[chuckeroo]

I ma having the same issue with Mojave and the most recent update. Acrobat will appear on one monitor but crash as I try to move it to another.

[ita26418170]

Adobe,

We need a real answer please. 

Thank you! 

[jamesh71612495]

I still have this ridiculous problem. I actually think that I have found a "symptom". I think the "spinning pizza" happens because of print driver errors with my Mac OS. For some reason, it seems that Adobe Acrobat is searching...and searching...and searching for print drivers that work upon opening the software for the first time. When it can't figure that out, it gives up after it gets tired of spinning and then provides access to the program after the spinning pizza goes away. Once opened, don't close it, or else run the risk of staring at the spinning pizza again.

My suggestion to Adobe:  modify the programming to find the print drivers in the background so that immediate access is granted to the user and then just give a popup acknowledging that Adobe couldn't find the correct print drivers so that the user isn't so frustrated. This is only a bandaid to the real issue of, "Wouldn't it be nice if it just opened like everything else and you could print right away?"

I don't know if this is a Mac OS issue as well, but it seems to be a print driver incompatibility issue as I have received errors that Canon's print drivers are incompatible with the newest Mac OS. 

MY BANDAID:  I have gone into "Printers" under "System Preferences" and deleted all of the old print drivers and then reinstalled them, and it seems to correct the problem. However, the Mac OS doesn't seem to always remember the new print drivers, so I have had to reinstall them subsequent to the initial install. I have found that Adobe opens just fine - sans pizza - when removing and re-adding print drivers. Maybe a good interim troubleshooting step is to simply remove the print drivers and then try opening Acrobat without any print drivers to see if the pizza problem is resolved. Then at least you are getting somewhere.

[coventrybird]

My Adobe Pro Acrobat DC is doing this to me on my Mac.   I am just filling a very large form and saving as I go along but it is happening and is slowing the whole process down.  Would like to know what can be done to stop the spinning ball.  This tool should work well for everyone.  Is it a Mac issue or both?

R

[Atticus Finch]

Though not a solution, here's the workaround that works for me. I've had the spinning beach ball on my Mac for a couple of years and have tried all suggestions, IT just scratches their head, and I don't even want to go down the rabbit hole with Adobe support. Whenever I get the spinning ball, which is, like, every time I use Adobe Acrobat, I just turn off my WiFi on my computer and then turn it back on. As soon as I turn off the WiFi the spinning ball goes away and Adobe responds immediately with whatever action it was working on. Kind of a pain to keep turning the WiFi on/off all the time, but quicker than waiting out the spinning ball or for Adobe to solve the issue.

Atticus

[annao32827963]

I had this same problem using OS 10.12.6 and the latest version of Acrobat Pro. I wanted to reinstall Acrobat Pro first, which I bought from Amazon, so Amazon put me in touch with Acrobat Customer Service. Acrobat solved the problem remotely (I am not a technical person, but I saw that the technician trashed many of my preference files) and the solution lasted for a few days, but now the problem is back. It seems to go away when I restart the computer, but I can't restart my Mac several times a day. When I go to the Acrobat site, there is no link to contact Customer Support for consumers who have perpetual care on their Adobe Acrobat. Can you provide a phone number?

[jamesh71612495]

I think the problem resides in the Adobe Acrobat program attempting to load "Recents" into the software. Someone suggested in another post to reduce the "Recents" to "0". You can do this by going to Edits->Preferences->Documents, and then beneath the 4th checkbox is a preference for "Documents in the recently used list:" that gives you an option of how many documents for Adobe to remember in the "Recents". I think it defaults to 100 documents. I reduced it to 0. I then shut the program down, restarted the computer and popped it back up. It seems to have stabilized since then. I don't know if there is a way to clear the cache, but I would suggest doing that because it seemed like the first handful of times after reducing documents to "0" the spinning pizza began doing its thing, but it eventually just stopped. So, I think the slowdown relates to the software attempting to re-establish links to recent documents at startup.

Note that I do not have this problem on my PC. It is only on my Mac.

[annao32827963]

James, do you mean go to Edits->Preferences->Documents in Acrobat? If you do, I don't know how I can do that, since the beach ball is twirling and I can't click on anything in the menu at the top.

[jamesh71612495]

Correct. You have to wait out the period of time in which the beach ball spins. When it stops, go in and make the change.

[annao32827963]

James, the beach ball NEVER stops spinning.

[sonofmrsnak]

I noticed this on one of the last DC updates.

What appears to be happening is that they've designed/altered Acrobat DC to require more processing power to open the document and then prepare it for any possible functions within Acrobat you might want to do.

Slower machines are going to exacerbate the process.

I usually have to wait about 10-15 seconds for the spinning ball to stop.

I use an older MacPro, upgraded, but not the state-of-the-art machines Adobe developers create with.

[coventrybird]

I have a MacBookPro that is less than one year old and have this problem.    IS Adobe not listening to us?