Acrobat Dc stop combining fils by drag and drop

Explorer ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

after combing some files into a single file in acrobat and when clikcing save/ save as it shows the save dialouge box empty (completly white) but I disabled "show online storage when saving" and I typed the desire filename .. after that nothing happend!!! .. and the document name  in Arcrbat tab still "untiled" and nothing was saved in my local storage. I had followed some solution I find over the support forums and when I do those fixes whis is very basic and normal Acrobat stopped to combine files by drag and drop.

 

mow Acrobat stoped to combin files into one file througn the drag and drop .
please:
1. how to get back the drag and drop feature back .. ps. I have disabled the protection mode but nothing happend.

2. how ti clean unistall acrobat !!

TOPICS
Crash or freeze , Create PDFs , Edit and convert PDFs

Views

50

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

Hello,

 

Thank you for reaching out, and sorry about the trouble.

 

To clear uninstall Acrobat, use the cleaner tool provided here: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and reboot the machine.

Then reinstall Acrobat from the following page: https://helpx.adobe.com/download-install/kb/acrobat-downloads.html.

Check if that makes any difference.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

thank you for your prompet reply

actualy the clearner tool is very helpful for other Adobe products .. but not for Acrbat .. I cant find acrobat in the list of that tool.

do you recomend to clear uninstall all Adobe software from my creative cloud ?!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 09, 2022 Jun 09, 2022

Copy link to clipboard

Copied

This tool is only for Acrobat (and Reader), not any other Adobe application.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jun 12, 2022 Jun 12, 2022

Copy link to clipboard

Copied

LATEST

Thank you @try67 
the clearner tool dosent help

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines