Acrobat DC taking to long to open

New Here ,
Mar 25, 2020 Mar 25, 2020

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When I double click on a PDF it takes a long time for Acrobat DC to launch. If I leave Acrobat DC running the PDF file will open in Acrobat DC almost immeadiately. Any thoughts would be greatly appreciated. I've done some research but so far nothing currently listed addresses or fixes this particular problem.

Best Regards,

Phil C - Senior Trainer - Agfa Graphics North America

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General troubleshooting

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Adobe Employee ,
Apr 17, 2020 Apr 17, 2020

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Hi there 

 

We are sorry for the delay in response and thank you for sharing the dump file. 

 

We have shared the details with our engineering team to get this issue further investigated. 

 

We will share the update once we hear anything from them.

 

Regards

Amal

 

 

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Adobe Employee ,
May 21, 2020 May 21, 2020

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Hi,

 

Could you pls. also share process monitor dump for the issue? It would help us further in investigating the issue. The process to collect procmon logs is as below:

 

  1. Download Process Monitor from Windows Sysinternals page, extract and run it:
  2. Set the below filter in procmon
    • Process Name is Acrobat.exe
    •  

       

       
  3. Do the required steps/workflow and save the logs in the end.
  4. Reproduce the issue without closing the utility;
  5. Click File ->Save in the main Process Monitor window and send to us.

Thanks,

Vinod

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Community Expert ,
May 21, 2020 May 21, 2020

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Hey Vinod, 

 

Do you think applying the latest updates that were released for May 2020 could address this issue?

 

I just noticed that Amal was announcing yesterday about the last planned update and just now I noticed that another optional update was released.

 

Looking at the time that this question was posted until now, the Client is missing the two updates (one planned, one optional) for the current month of May. 

 

I think that  aplying these updates can improve the slow startup.

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

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Adobe Employee ,
May 29, 2020 May 29, 2020

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Hi Crosby_pm

 

++ Adding to the discussion

 

Please update the application to the latest version 20.009.20065 and see if that makes any difference. Go to Help > Check for Updates.

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Jun 10, 2020 Jun 10, 2020

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crosby_pm_0-1591785074815.png

As you can see I am already running an newer version than what you posted and it is still taking a long time for Acrobat to open.

Regards,

Phil

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New Here ,
Aug 04, 2022 Aug 04, 2022

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HAving the same problems since 2 days. up until now all worked perfectly.

I work daily with pdf's. I cant wait 10 mins for the to load, then have the program crash regularly.

Downloaded foxit reader. works perfectly.

I think you gusy should find the problem and fix it in an update soon

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hi there

 

We are sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again and check.

 

Also, make sure you have the recent version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

You may also try to repair the installation from the help menu (Win Only) and check.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Wow, talk about a blast from the past. As you might have guessed this issue from over 2 years ago was never resolved. I spent a long time just dealing with the delayed opening but just leaving Acrobat running at all times. It didn't get resolved until I took it upon myself to upgrade to the 64 bit version. Creative Cloud refused to give me the 64 bit version and I had to upgrade manually. Since then Acrobat starts right up.

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Community Expert ,
Aug 04, 2022 Aug 04, 2022

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Thank you for sharing that solution.

 

Seems like a conflict between 32bit vs 64bit dll's which is common when Acrobat Pro and Adobe Reader coexist together with the Creative Cloud desktop app.

 

They share a lot of identical system files and system folders.

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