Acrobat DC uninstall issue

New Here ,
Sep 19, 2022 Sep 19, 2022

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Kindly check the attched screen shot image. I am unable to uninstall or reinstall acrobat DC (my os is windows 11) . I have tried various options like reinstalling the creative cloud. Starting windows in safe mode and deleting the earlier acrobat folders. Stopping Adobe services from computer management. its really getting difficult now.

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New Here ,
Sep 19, 2022 Sep 19, 2022

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If I try to reinstall the software i get the prompt as shown in the attached screenshot image.

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Community Expert ,
Sep 19, 2022 Sep 19, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, try to repair
https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes... and then reinstall

if that fails, do a clean cc install following each applicable step:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-mes...
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
check for, and if available, update your os
repair all ms visual c++ versions that can be repaired.
update your ms visual c++, if it can be updated
restart your computer (don't skip this)
reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud
if you're unable to download the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

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New Here ,
Sep 19, 2022 Sep 19, 2022

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hi Kglad,

Thanx for your help. I did tried all the things mentioned here but still its not working. Check the two screen shotes attached. The acrobat reader installer keeps saying that the app is already installed on my machine and actually no such app is there at resent installed. Please help.

Regards

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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what a minute. 

 

why are you trying to install reader when you already have acrobat pro installed?  that's problematic and apt to cause problems.

 

some people are able to do this, but again, it's unwise.

 

 

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New Here ,
Sep 20, 2022 Sep 20, 2022

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no nither reader nor pro is at present installed. Even i have uninstalled the Creative Cloud at pesent. Still the lisitng of the Acrobat DC is getting listed in my installed apps list but in reallity its not there in my system and I dont wanna format & reinstall the windows.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

 

if that fails,

 

why is it listed as installed?  was it ever installed?  if so, how was it removed?

was adobe reader ever installed?

 

 

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