• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat documents appear on HP printer screen blank

New Here ,
Apr 10, 2024 Apr 10, 2024

Copy link to clipboard

Copied

Having a problem after experiencing HP connection problems with documents saved to Adobe Acrobat to print on HP printer.  On the image screen on HP print, the document appears blank, and it is!  Print it and it prints blank pages.  It prints email messages and other documents correctly?  Seems to be Adobe documents only?

 

Dave

TOPICS
PDF

Views

74

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

Copy link to clipboard

Copied

LATEST

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, check for any pending/missing updates for printer driver and firmware and try updating it and see if that works.

 

You may also try to remove the printer driver from the computer, reboot the device and reinstall the driver from the manufacturer's website and see if that helps.

 

Also go through the help page https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

Let us know how it goes.

 

~Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines