1- Check for scanner/printer updates, if anything is pending.
There was a newer printer/scanner driver. Installed, rebooted and started Adobe Acrobat and scan attempt with Acrobat scanning in background did the same thing. Acrobat closed without saving the scanned document.
2- For windows Open Acrobat>help>repair installation once
Used the Repair installation option. Rebooted machine, tried scanning in background and Acrobat did not save the document.
3- Try scanning another document
Tried scanning different documents, some with one page, others with two or three pages. Acrobat still does not save the scan when scanning as a background window.
4- For testing,
Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Start-up", "Protected View" and "Enhanced Security">OK>close and reopen Acrobat [Windows only]
Changed the settings above and got Adobe to scan in the background and was able to save scanned document. Tested several documents. I reset the setting above back to default. I was able to scan/save in background, however, sometimes at the finish of the scan I would get an Error Report window. I pasted the details of the error report below. When the Error Report window pops up, whether I choose either Send Report or Don't Send, the window closes and Adobe Acrobat doesn't save the scanned document. So it's kind of working now...as long as the Error Report window does not pop up at the end of the scan.
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Acrobat" applicationVersion="23.001.20064" build="0" source="Windows-Client-WER" crashType="n/a">
<time year="2023" month="3" day="14" hour="14" minute="14" second="7" timeoffset="-600" timezone="Hawaiian Standard Time"/>
<user guid="0b6a89ad-07d1-4723-a7ad-de1463da68df"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32510" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA Quadro P2000" description="NVIDIA Quadro P2000" driverDate="20221019000000.000000-000" driverVersion="31.0.15.1766" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_1CBA&SUBSYS_226917AA&REV_A1\4&3342A2F&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20211115000000.000000-000" driverVersion="30.0.101.1122" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_3E9B&SUBSYS_226917AA&REV_00\3&11583659&1&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD57D55BB6">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD57D55BB6" symbolname="RtlGetCurrentServiceSessionId"/>
<stackStatement index="1" address="0x00007FFD57D547B1" symbolname="RtlFreeHeap"/>
<stackStatement index="2" address="0x00007FF6BAA631C4" symbolname="unknown"/>
<stackStatement index="3" address="0x00007FF6BAA88D80" symbolname="GetHandleVerifier"/>
<stackStatement index="4" address="0x0000000003000000" symbolname="unknown"/>
<stackStatement index="5" address="0x2A00000000000000" symbolname="unknown"/>
<stackStatement index="6" address="0x0000000155346EDE" symbolname="unknown"/>
<stackStatement index="7" address="0x0000000003000000" symbolname="unknown"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFD57D54760"/>
<register name="RBX" value="0x000001552B0F0000"/>
<register name="RCX" value="0x000001552B0F0000"/>
<register name="RDX" value="0x5800000000000000"/>
<register name="RSI" value="0x000001552B0F0000"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x0000001C506FA580"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFD57D55BB6"/>
<register name="EFL" value="0x0000000000010244"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
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<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>
</crashreport>
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