Acrobat does not work!!!

[alexanderc71116090]

Hi, Acrobat did not start today, I uninstalled it and tried to install it again but it always generates an error, the other programs work normally ... I don't know what to do anymore !!!!

[Amal. · Accepted solution]

Hi Alexanderc

We are sorry for the trouble. As described you are unable to you are unable to use the Acrobat and getting the above error message.

Please try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

If it still doesn't work

1. Remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html
2. Reboot the computer
3. Reinstall the application using the link https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html

Let us know how it goes

Regards

Amal

[alexanderc71116090]

Hello Amal, it has worked perfectly for me, thanks for responding !!!

[ROBIN JOHN28833298snqf]

THE ACROBAT CLEANER TOOL LINK DOESNT WORK.

PLEASE ADVICE ON HOW TO PROCEED

REINSTALLMENT ACROBAT PRO NOW LIKE 6 TIMES WITHOUT A FIX

ON OPENING ACROBAT PRO ITS OPENS WITH A BLACK SCREEN AND GOES OFF AGAIN

[MeenakshiNegi]

Hi ROBIN JOHN28833298snqf,

Thank you for reaching out, and sorry about the trouble.

Please try to repair the application installation. Reboot the machine once.

If that does not help, remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine.

Then reinstall the latest version from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html. 

If you still experience issues in opening Acrobat, please share the following logs:

Crash logs: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html. 

Process logs: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html. 

Let us know how it goes.

Thanks,

Meenakshi