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Acrobat doesn't print, can't copy into clipboard

New Here ,
May 11, 2021 May 11, 2021

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When I try to copy highlighted content into the clipboard, I get an error message "Beim Kopieren in die Zwischenablage ist ein Fehler aufgetreten. Es ist ein interner Fehler aufgetreten" ("An error occured while copying into clipboard. An internal error occurred")

When I try to print the document, nothing happens, not even an error message.

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General troubleshooting, Print and prepress

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Adobe Employee ,
May 11, 2021 May 11, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to copy text into clipboard or print the PDF file.

 

Is this a behavior with  a particular PDF file or with all the PDFs ? Please try with a different PDF file and check

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for updates and reboot the computer once

 

Also please try to repair the installation (Win Only) go to Help > Repair Installation and see if that fixes the copy issue.

 

For printing issue, please check for any missing/pending updates for printer driver and firmware and try updating them and check.

 

Also please try to reset the Acrobat Preferences to default as described in the help page- https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

you may also try to print the PDF as image. Go to Print > Advanced > Print as Image and see if that helps.

 

Please check out the troubleshooting steps shared in the help page - https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

 

Regards

Amal

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